1. Level 2 Hospitality and Catering Principles (Food and Beverage)
Day 7: Unit 2 – Effective Teamwork

2. Today we will find out…. how to organise your own work
ways to support the work of the team
the characteristics of an effective team
how to contribute to your own learning and development.

3. We will also… do practice test 48 (unit 2) do test 48 (unit 2)
name a new skill or knowledge learnt today
talk about what we have learnt so far
fill in your Learner Session Record.

4. What is a team? A group of people travelling on the same train
A group of people playing football
A group of people collecting for charity
A group of people shopping in a supermarket

5. What is a Team?
A team is a group of people who are working to a common goal.
2. A group of people playing football
3. A group of people collecting for charity

6. Groups vs. teams Groups Teams Roles unclear Roles specific Vague goals
General process
Individual focus
Teams
Roles specific
Shared goals
Detailed process
Team focus

7. Recipe for a successful team
Commitment to shared goals and objectives
Clearly defined roles and responsibilities
Use best skills of each member
Allow each member to develop in all areas 26

8. Recipe for a successful team
Asking for help
Helping and supporting colleagues
Sharing knowledge
Following instructions
Working in a clean and tidy way 26

9. Benefits of helping team members
Keep up staff morale and motivation
Improve your own morale and motivation
Improve efficiency
Reduce likelihood of accidents
Encourage team working 26

10. Clear communication helps to…
minimise problems
gain clarification
maintain standards
create positive working relationships and respect
avoid mistakes
deal with conflict. 26

11. Working relationship problems
Way to deal with it
Staff not getting along/conflict
Can be dealt though discussion. If the problems continue or escalate, pass them onto the supervisor.
Underperformance
Report to supervisor and address in 1:1. May lead to training and/or performance reviews.
Bullying
Report to supervisor. Discuss with parties individually and then potentially together. Involve HR if necessary. 11

12. How to learn

13. SWOT analysis Strengths What do you do well?
What do others see as your strengths?
Weaknesses
What could you improve?
What are others likely to see as weaknesses?
Opportunities
What opportunities are open to you?
How can you turn your strengths into opportunities?
Threats
What threats could harm you?
What threats do your weaknesses expose you to?

14. Today we have found out….
how to organise your own work
ways to support the work of the team
the characteristics of an effective team
how to contribute to your own learning and development.