1. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted G4 Fulfil salon reception duties How to attend to clients and enquiries

2. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted How to attend to clients and enquiries The approach to clients and all visitors to the salon can be summed up in one word: PLEASE

3. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted How to attend to clients and enquiries P L E A S E osture isten xpression ppearance and attitude peech agerness to help others

4. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted How to attend to clients and enquiries Posture  Should be good with body language open.  Negative body language will give out the wrong message to clients and they will think you can’t be bothered.

5. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted How to attend to clients and enquiries Listen  Listen with your ears.  Listen with your eyes – by looking at the client to show you are paying attention.

6. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted How to attend to clients and enquiries Expression  Should be welcoming, smiling and open.  Not hostile, with a frown or scowl.

7. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted How to attend to clients and enquiries Appearance and attitude  This should reflect total professionalism and indicate the high standing of the salon.

8. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted How to attend to clients and enquiries Speech  Speech should be clear.  Speak without a patronising tone.  Do not use jargon.

9. Unit G4 Fulfil salon reception duties © Pearson Education 2009 Printing and photocopying permitted How to attend to clients and enquiries Eagerness to help others  To help others is an excellent quality.  Always be willing to help clients and colleagues in the salon.