1. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12 Delivery: Engaging Your Audience

2. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Overview Methods of delivery Audience adaptation Voice The environment Appearance, face and eyes Gestures and movement

3. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Methods of Delivery Choose a method that’s appropriate to your speech purpose and goals Choose a method that’s appropriate to your audience Choose a method that shows that you can adapt to audience expectations

4. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Methods of Delivery Manuscript: Written out word for word Memorized: Committed to memory Impromptu: Off-the-cuff speaking Extemporaneous: A blend of preparation and spontaneity  Usually the best choice for most situations

5. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Adapting Your Delivery Consider the cultural norms of the audience when deciding on your method of delivery Check on any special features of the room beforehand and plan your delivery accordingly (e.g., microphone) Make sure your style of delivery is appropriate for the occasion

6. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Using Your Voice Find your “personal” voice Breathe from your diaphragm Articulate sounds clearly Vary pitch, range, and rhythm Vary volume, but make sure you speak loudly enough to be heard in the back of the room

7. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Environment and Zone of Interaction

8. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Shifting the Zone of Interaction

9. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Appearance, Face, and Eyes Posture affects your appearance Your attire affects your appearance Appropriate eye contact is essential Make eye contact with individual members of your audience Avoid favoring a specific audience segment or person with your eye contact Be expressive with your face Dress appropriately and lose the ball cap if you wear one

10. ©2006 by The McGraw-Hill Companies, Inc. All rights reserved. Gestures and Movement Be natural; your gestures should reflect your normal conversational style Move when necessary to include all of your audience in the zone of interaction Use your hands for illustration Don’t hold notecards in both hands; keep at least one free for gestures