1. Business Driven Technology Unit 5 Transforming Organizations McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.

2. Unit Five O Chapter Seventeen – Building Software to Support an Agile Organization O Chapter Eighteen – Managing Organizational Project O Chapter Nineteen - Outsourcing in the 21 st Century O Chapter Twenty – Developing a 21st-Century Organization 20-2

3. Chapter 20 Developing a 21st-Century Organization 20-3

4. LEARNING OUTCOMES 1. List and describe the four 21st century trends that businesses are focusing on and rank them in order of business importance 2. Explain how the integration of business and technology is shaping 21st century organizations 20-4

5. Developing Organizations O 21 ST century organizations must: O Recognize the immense power of technology O Carry out required organizational changes O Learn to operate in an entirely different way 20-5

6. Developing Organizations O Industries that have changed due to technology O Travel O Entertainment O Electronics O Financial services O Retail O Automobiles O Education and training 20-6

7. 21 st Century Organizational Trends O 21 st century business trends include: O Uncertainty in terms of future business scenarios and economic outlooks O Emphasis on strategic analysis for cost reduction and productivity enhancements O Focus on improved business resiliency via the applications of enhanced security 20-7

8. 21 st Century Organizational Trends O Four technology areas where organizations are focusing: 1. IT infrastructures 2. Security 3. Ebusiness 4. Integrations 20-8

9. Increased Focus on IT Infrastructures O IT infrastructure – the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals 20-9

10. Increased Focus on Security O Physical security integration and best security practices 20-10

11. Increased Focus on EBusiness O New ebusiness trends include: O Mobile commerce – the ability to purchase goods and services through a wireless Internet-enabled device O Telematics – blending computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations O Electronic tagging – a technique for identifying and tracking assets and individuals O Radio frequency identification (RFID) – chips or smart labels that can store unique identifiers and relay this information to electronic readers 20-11

12. Increased Focus on Integration O The integration of business and technology 20-12

13. Increased Focus on Integration O Overall, core business relationships and models are changing O Product-centricity to customer-centricity O Mass production to mass customization O The value in material things to the value of knowledge and intelligence 20-13

14. Increased Focus on Integration O A new series of business success factors and challenges are emerging O Organization agility O Focus on core competencies and processes O Redefinition of the value chain O Instantaneous business response O Ability to scale resources and infrastructure across geographic boundaries 20-14

15. Increased Focus on Integration O Never before have IT investments played such a critical role in business success O As business strategies continue to evolve, the distinction between “the business” and “IT” will virtually disappear 20-15

16. LEARNING OUTCOME REVIEW O Now that you have finished the chapter please review the learning outcomes in your text 20-16