1. CITY OF MARION RFID Public Libraries SA Quarterly Meeting 22 June 2015

2. RFID @ Marion 1.Project Vision 2.The Journey 3.RFID Components 4.Technical Considerations 5.Change Management 6.Challenges

3. Project Vision CULTURAL CENTRE LIBRARY HALLETT COVE LIBRARY PARK HOLME LIBRARY All 3 branches, Implemented at the same time Customer Service Experience across the library service is similar Staff interactions to focus on our core business of supporting Life Long Learning and supporting members of our community on their learning journey Reducing Manual Handling

4. The Journey 1.Feasibility Study 2.Market Survey 3.Business Case to EMG 4.1LMS 5.RFID Standards for SA 1.Feasibility Study 2.Market Survey 3.Business Case to EMG 4.1LMS 5.RFID Standards for SA 1.Budget Approved 2.Procurement Plan 3.Going out to Tender 1.Budget Approved 2.Procurement Plan 3.Going out to Tender 1.Tender & Award 2.Staged Implementation 3.Live in July 2014 4.Phase 1 & 2 1.Tender & Award 2.Staged Implementation 3.Live in July 2014 4.Phase 1 & 2 1.Phase 3 & 4 2.Project Completion July 2015 1.Phase 3 & 4 2.Project Completion July 2015

5. RFID Components 1.Beeper Alarm 2.Library Staff can easily identify what items have caused an alarm. 3.The gates come with people counters 1.Beeper Alarm 2.Library Staff can easily identify what items have caused an alarm. 3.The gates come with people counters

6. RFID Components Self- Checkout Self-Checkin

7. RFID Components Staff Process & Sort

8. RFID Components

9. Technical Considerations 1.Network – Firewall Settings 2.SIP 2 – How we want it to behave 3.Database 4.Configuration 5.Shared Folder – Item File and Patron File 6.Management Console

10. Change Management STAFF –Reassurance to staff No Job Loss Emphasis that their role is vital and need not be tied to transactional activities Engagement of staff in the retro conversion Engaging Council Staff Visits to Other Libraries –Training Online Detail Notes Service Wide Training

11. Change Management CUSTOMERS –Observing staff participating in retro conversion –Death of the Old Self Check Out –Promotional Material –Many customers knew about it … Onkaparinga –Providing customers with assistance

12. Challenges Retrospective Conversion Installation Go Live External Chute

13. CITY OF MARION Q & A Thank you