1. Management 102 Key Concepts -Communication Process Test One Crimson and Blue Jerry Estenson

2. Focus Your Attention on Followin g: Definition of Communication Basic Communication Model – Know each element and how it could impact communication Stimulus Encoding/Decoding Frame of Reference Frame of Reference Impact as message moves up and down the organization – Leveled – Condensed – Sharpened – Assimilated – Embellished

3. Code – Language – Paralanguage (Vocal) – Nonverbal clues (visual) Decode – Finding exact meaning of message can be a challenge Channel – Test for best use and how would you apply it message Feedback – Advantage/Disadvantage – Effective

4. Noise – External – Internal Ethics – Four ethical rules/theories and impact on communication – Traps that create unethical behaviors