1. English for Guiding Service Felice liutingfelice@126.com

2. Exam Words 30 ’ Choice 20 ’ Reading 20 ’ Translation 15 ’ Writing 15 ’

3. Welcome Speech Show welcome; Personnel introduction; Forecast programs; Show willingness; Wish success.

4. Receiving the guests Confirm the travel group; Check the number of people; Ask for the luggage claim cards; Guiding to the awaiting bus; Welcome speech.

5. What should we do before the reception?

6. preparations for meeting the tour group 1. A guide should dress decently,especially on the occasion of meeting the tour group at the airport.tattoos and dyed hair are not appropriate for a guide.no guides are allowed to wear shorts,a sleeveless shirt or sandals without socks.

7. 2. A male guide should not wear shorts or wear his cap backwards or sideways.a female guide may dress casually,but should not wear the mini skirt and have excessive makeup.

8. 3.A guide should remember the details of the reception program before he picks up tourists at the airport. A reception program should include name of travel agency, group code, name of tour leader or national guide, names and number of tourists,arrival time, modes of transport,hotel and so on.

9. prior to arrival 1. Conform expected arrival time; 2. Arrive at airport 30 minutes prior to the expected arrival time and confirm the exact landing place; 3. Reconfirm exact arrival time; 4.Contact the porter and inform him of the luggage area; 5.Stand at a highly visible location at the exit,in full view of arriving tourists with a cardboard.

10. http://www.tudou.com/programs/ view/cfCFERHsV70http://www.tudou.com/programs/ view/cfCFERHsV70

11. Useful Words&Expressions group code 团号 reception program 接待计划 sponsor travel service 组团社 tour escort /tour leader 领队 national guide 全陪 local/regional guide 地陪 luggage claim cards/luggage check 行李认 领牌 carry-on baggage 随身携带的行李 unaccompanied baggage 非随身携带的行李 license plate 牌照 on the whole 大体上 time difference 时差

12. Useful Expressions How was your trip? 一路上好吗？ We had a very pleasant trip. 我们度过了 一个很愉快的旅行。 I ’ m afraid we ’ ll put you through a lot of touble. 我担心要给你添许多麻烦。 It was l bit bumpy at first,but on the whole,it was a nice trip. 刚开始有些不顺， 但总的说来，这是一次不错的旅行。 How many pieces of luggage do you have? 你们带了多少件行李？

13. Useful Expressions Is the great wall really as good as you say?Ican hardly wait to see it. 长 城真有你说得那么好吗？我已经等不及要去看 看了。 I was just speaking casually. You took it seriously. 我不过随便说说，你还当 真了。 No matter whether it ’ s windy or it ’ s raining,we ’ llgo to tour the great wall tomorrow. 不管刮风下雨，我们明天都去游 览长城。 I must climb the great wall in a single breath. 我非一口气爬上长城不可。

14. http://www.tudou.com/programs/ view/uhAor6ccf7Y/isRenhe=1

15. Thank you!