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Havering Over 50’s Forum 9 February 2016. Financial Ombudsman meettheomb what do we do? “we help.

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Presentation on theme: "Havering Over 50’s Forum 9 February 2016. Financial Ombudsman meettheomb what do we do? “we help."— Presentation transcript:

1 Havering Over 50’s Forum 9 February 2016

2 www.financial-ombudsman.org.uk Financial Ombudsman Service @financialombuds meettheomb what do we do? “we help people sort out problems with financial businesses when they have been treated unfairly”

3 www.financial-ombudsman.org.uk Financial Ombudsman Service @financialombuds meettheomb “financial businesses” insurer care home store card provider DWP debt collector utility company X X X

4 www.financial-ombudsman.org.uk Financial Ombudsman Service @financialombuds meettheomb “The TV that I bought with my credit card didn’t get the channels they promised ” “I got turned down for a personal loan because of my age” “I got ill after I booked a holiday but my travel insurance wouldn’t pay out” “My bank has lost power of attorney documents for my friend” “treated unfairly”

5 www.financial-ombudsman.org.uk Financial Ombudsman Service @financialombuds meettheomb how do we do it?

6 www.financial-ombudsman.org.uk Financial Ombudsman Service @financialombuds meettheomb Consumer helpline 0800 023 4567 Mon to Fri – 8am–8pm Sat – 9am–1pm get in touch

7 www.financial-ombudsman.org.uk Financial Ombudsman Service @financialombuds meettheomb questions?

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