1. Presentation skills Identify what makes an effective presentation Practise individual presentation skills and receive feedback from each other Demonstrate how active listening improves clarity of communication

2. Giving effective feedback Balanced - praise and criticism Specific - examples Actionable - can change Participative - not imposed Helpful - constructive suggestions Prioritised - most significant first

3. Learning review Get attention - with an 'interesting' opening This means you - explain relevance to audience Central message - statement of your purpose For example - two or three examples or illustrations Close - end with striking, summary sentence

4. Feedback based on the 7Cs Clear: about your goal or message. What is your purpose in communicating with this person? Give the information needed for the listener to take action Concise: stick to the point and keep it brief Concrete: a clear picture of what you're saying Correct: when your communication is correct, it fits your audience and is error-free

5. Feedback based on the 7Cs Coherent: all points are connected and relevant to the main topic, and the tone and flow of the text is consistent Complete: the audience has everything they need to be informed and, if applicable, take action Courteous: friendly, open and honest

6. Language- what you say - how you say it Physical- noise - comfort Participants - attitudes and styles - backgrounds Preparation- structure - information Language- what you say - how you say it Physical- noise - comfort Participants - attitudes and styles - backgrounds Preparation- structure - information Barriers to communication

7. Types of questions and when to use them See workbook