1. End User License Agreement Permission to use and redistribute this Document is granted, provided that (1) the below copyright notice appears in all copies and that both the copyright notice and this permission notice appear, and (2) you do not alter any copyright, trademark or patent notice in the Document. You may modify, and redistribute the modified Document, so long as (1) you adhere to the distribution requirements above and (2) the modifications are for customizing the Document for your legitimate business purposes and are not malicious, deceptive or unlawful. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators may be prosecuted to the maximum extent possible. By distributing the Document you agree to indemnify Microsoft for any claims that arise due to your modifications. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. Elements of the Document, including logos, graphics, sound or images, are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part except as part of the Document as allowed above. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENT AND RELATED GRAPHICS FOR ANY PURPOSE. SUCH DOCUMENT AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE FROM THE DOCUMENT. THE DOCUMENT AND RELATED GRAPHICS PUBLISHED ON THE SERVICES COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME. © 2008 Microsoft Corporation. All rights reserved. Microsoft Access, Excel, Exchange, FAST, Groove, Microsoft CRM, Microsoft Operations Manager, Microsoft Project, Office Communication Server, Office Communicator, Office Enterprise, Office Professional, Office Professional Plus, Outlook, Performance Point, PowerPoint, Project Server, SharePoint Designer, SharePoint Server 2007, System Center, Windows Server, Windows SharePoint Services, Word, Vista, and Visual Studio are trademarks of the Microsoft group of companies. All other trademarks are property of their respective owners. 11

2. BPIO University Engaging with Microsoft Leveraging the Potential of Microsoft’s Platform to Drive Sales

3. Guidance Slide How should I prepare for this presentation? The expected duration of this presentation is approximately 10 minutes. Consider the length of your presentation while selecting slides. Depending upon the material, presenters can generally cover 30 slides during a one-hour presentation. Choose slides that are relevant to the subsidiary’s needs, and customize slides as necessary. Remove all guidance slides (slides with a white background) prior to presenting to a customer. 3

4. Help Your Customers Map Their Future BPIO U 2009: Microsoft Partner Sales Readiness Workshop

5. BPI Optimization Model Build a roadmap for strategic technology investment 5 Basic e-mail & traditional phone Integrated, software- powered business communications Data silos & manual analysis Real-time, strategy-driven closed loop analysis Simple keyword search of web & documents Unified information access infrastructure File-share based collab & ad-hoc teaming Federated collaboration outside firewall Content on files shares & poor discoverability Federated document and records management with integrated search ECM Collaboration Search UC BI identify where you are identify where you want to be

6. Building a BPIO Road Map Adding value with infrastructure capabilities Document & Records Management Web Content Management Forms Performance Management Reporting & Analysis Data Warehousing Messaging Instant Messaging & Presence Conferencing Voice Enterprise Content Management Business Intelligence Unified Communications Enterprise Search Collaborative Workspaces & Portals Collaboration Business Initiative n Business Initiative 1 6

7. 76% - No IM infra that leverages unified directory 72% - No standard for desktop/server- side search 73% - No forms to collect data & drive workflow 66% - No control over workspace provisioning, policies, perms 88 % 85 % 74 % 72 % 73 % 76 % 72 % 66 % 85% - No voice & mail integration – (unified msg) 72% - No role- based targeting capabilities 88% - No offline or mobile access to forms 74% - No standard approach to data source provisioning More than 15K accounts profiled as of 6/15/08 70% - No DB sourced scorecards 71 % 70 % 71% - No automated tools for budgeting, planning, forecasting BPIO Profiling Results Identifying opportunities for growth 7

8. IO Profile Data MS Licensing Governed by Managed Account List (MAL) & FY 08 BPIO Model Data Source Look into individual accounts 1SiebelPCIBSiebelPCIB BPIO sub- capability MS License Entitlement Match license entitlement info to BPIO sub-capability to classify customers into one of the quadrants Classification 2 Core CAL Suite Core CAL + 1 OtherOther 1. + Monetize Competitor Displacement, Up-level, & Whitespace Potential ECAL Suite 2. Aggregate multiple sub- capabilities potentials into Potential Monetize negatively “Drive Deployment“ Accounts that have less than 18 month EA expiration at last year of SA price Hot Spots Monetization 3 Monetization Targeting Analysis Microsoft strategy for delivering value 8

9. FY ’08 Microsoft Field Goals IO Steprate and Deployment Core IO 15% Steprate (across all capabilities as they move as one) Deployment remains a big focus Security gains renewed emphasis and vigor BPIO Unique Steprate for each capability – no less than 10% APO 7% Steprate for all capabilities except User Experience Steprate: The % of accounts out of the total # of accounts for that model/capability that have been moved from one optimization level to next (e.g., Basic to Standardized) 9

10. Extending IO Across Enterprise Infrastructure The vision for how to optimize Provides a capability based technology neutral framework upon which you can base an optimized infrastructure Establishes a foundation based on industry analysts, academic and consortium research Provides guidance and best practices for step-by-step implementation Drives cost reduction, security and efficiency gains Enable agility Application Platform Optimization Model Business Productivity Infrastructure Optimization Model Core Infrastructure Optimization Model 10

11. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.