1. Take a Second Look Before You Send a Message

2. Do Not Default to "Reply All”

3. Keep Emails Short

4. Write Appropriate Subject Lines

5. Clean Up Emails Before Forwarding Them

6. When in Doubt, Send Plain Text Email, Not HTML

7. Don't Forward Hoaxes or chain letters

8. Do Let People Know Their Mail Has Been Received

9. Ask Before You Send Huge Attachments

10. Talk About One Subject per Email Message Only

11. Punctuation Matters

12. Use Acronyms Sparingly

13. WRITING IN ALL CAPS IS LIKE SHOUTING!

14. In Doubt, End Emails with "Thank You"

15. Have Appropriate Signature Lines

16. Reply at the Top

17. Use proper structure and layout

18. Use BCC for email lists

19. Don’t use students’ names in emails

20. Use personal email address for personal emails and creating personal accounts