1. 11 MICROSOFT OFFICE OUTLOOK 2003 AND MICROSOFT OUTLOOK EXPRESS Chapter 4

2. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express2 CHAPTER OVERVIEW AND OBJECTIVES  Set up e-mail and news accounts  Manage mailboxes  Customize Microsoft Office Outlook 2003 and Microsoft Outlook Express  Import and export addresses and messages  Troubleshoot e-mail and news configurations  Answer end-user questions about Outlook and Outlook Express  Set up e-mail and news accounts  Manage mailboxes  Customize Microsoft Office Outlook 2003 and Microsoft Outlook Express  Import and export addresses and messages  Troubleshoot e-mail and news configurations  Answer end-user questions about Outlook and Outlook Express

3. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express3 MICROSOFT OUTLOOK  Manages e-mail and messaging  Provides contact management and calendar  Leverages Microsoft Exchange Server  Manages e-mail and messaging  Provides contact management and calendar  Leverages Microsoft Exchange Server

4. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express4 OUTLOOK 2003 FORM AND FUNCTION

5. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express5 CONFIGURING E-MAIL SUPPORT IN OUTLOOK

6. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express6 IMPORTING AND EXPORTING  You can import and export the following items with Outlook 2003:  Contacts  Messages  Appointments and tasks  Filter settings  You can import and export the following items with Outlook 2003:  Contacts  Messages  Appointments and tasks  Filter settings

7. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express7 MICROSOFT OUTLOOK EXPRESS  Manages e-mail and news  Maintains contact data  Lacks enterprise tools of Outlook 2003  Manages e-mail and news  Maintains contact data  Lacks enterprise tools of Outlook 2003

8. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express8 OUTLOOK EXPRESS FORM AND FUNCTION

9. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express9 CONFIGURING MAIL IN OUTLOOK EXPRESS

10. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express10 TROUBLESHOOTING E-MAIL CONFIGURATIONS  Was it working? What has changed?  Is all the account information correct?  Is the server name correct?  Is the server online?  Was it working? What has changed?  Is all the account information correct?  Is the server name correct?  Is the server online?

11. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express11 E-MAIL SETTINGS IN OUTLOOK EXPRESS

12. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express12 CONFIGURING NEWS IN OUTLOOK EXPRESS

13. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express13 SUBSCRIBING TO NEWSGROUPS

14. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express14 TROUBLESHOOTING NEWS ACCOUNTS

15. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express15 MANAGING OUTLOOK EXPRESS  Managing message stores  Managing identities  Managing message stores  Managing identities

16. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express16 MANAGING OUTLOOK EXPRESS MESSAGE STORES

17. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express17 MANAGING IDENTITIES

18. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express18 OUTLOOK MAILBOX MANAGEMENT  AutoArchive  Managing junk mail  Managing Inbox rules  AutoArchive  Managing junk mail  Managing Inbox rules

19. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express19 AUTOARCHIVE

20. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express20 MANAGING JUNK MAIL IN OUTLOOK

21. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express21 OUTLOOK RULES AND ALERTS

22. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express22 WHAT CAN POSSIBLY GO WRONG?

23. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express23 TROUBLESHOOTING OUTLOOK E-MAIL  Was it working? What has changed?  Is all the account information correct?  Is the server name correct?  Is the server online?  Was it working? What has changed?  Is all the account information correct?  Is the server name correct?  Is the server online?

24. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express24 POP3 ACCOUNT SETTINGS IN OUTLOOK

25. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express25 IMAP ACCOUNT SETTINGS IN OUTLOOK

26. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express26 EXCHANGE SERVER ACCOUNTS IN OUTLOOK

27. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express27 ANSWERING END-USER QUESTIONS  Why can’t I send e-mail?  What does this message mean?  How do I get a cool signature like yours?  Where did my contacts go?  Why can’t I send e-mail?  What does this message mean?  How do I get a cool signature like yours?  Where did my contacts go?

28. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express28 SUMMARY  Mail and news accounts in Outlook Express  Added with Internet Connection Wizard  Maintained in Accounts dialog box in Outlook Express  Mail accounts in Outlook  Added with E-Mail Accounts Wizard  Maintained in E-Mail Accounts dialog box in Outlook  Mail and news accounts in Outlook Express  Added with Internet Connection Wizard  Maintained in Accounts dialog box in Outlook Express  Mail accounts in Outlook  Added with E-Mail Accounts Wizard  Maintained in E-Mail Accounts dialog box in Outlook

29. Chapter 4: Microsoft Office Outlook 2003 and Microsoft Outlook Express29 SUMMARY (CONT.)  Maintaining mailboxes  In Outlook Express, use Management in the Options dialog box  In Outlook, use Mailbox Cleanup from the Tools menu  Maintaining mailboxes  In Outlook Express, use Management in the Options dialog box  In Outlook, use Mailbox Cleanup from the Tools menu