1. One of the most important things you can learn to do well!.
CHAPTER 4 LISTENING
One of the most important things you can learn to do well!.

2. LISTENING VS. SPEAKING People prefer speaking,
But spend most of their time listening (53%).
Many people have short attention spans.
Impatience sometimes leads us to assume we know what someone will say next.

3. THINK ABOUT THIS…
Why do you think nature has given us one tongue, but two eyes and ears?

4. Hearing: an automatic reaction of senses and nervous system to sound.
HEARING VS. LISTENING
Hearing: an automatic reaction of senses and nervous system to sound.
Listening: the process of understanding what was said.

5. Assuming what someone will say next is
WRONG
…and a bad assumption!

6. TYPES OF LISTENING
ACTIVE – when the listener participates and shares in the communication process by guiding the speaker toward common interests
PASSIVE – the listener does not share in the responsibility, nor involve himself in the communication process.

7. TYPES OF LISTENING
APPRECIATIVE: used to enjoy pleasurable sounds like music, song or nature.
DISCRIMINATIVE: singling out one sound from a noisy environment
EMPATHIC: encourages people to talk freely without fear of embarrassment
CRITICAL LISTENING: used to analyze evaluate a message for logic and value

8. WHAT TYPE OF LISTENERS ARE THESE?

9. WHY LISTENING MATTERS The good listener is popular everywhere.
You will make more friends by listening than by speaking!
Good listeners get better jobs! (Fortune magazine rates listening as the top management skill needed for success in business)
Good listening says to the talker –“You are important, and I am interest in what you have to say.”
Will get better grades

10. HAVE A LITTLE SPARE TIME?
We speak at 120 to 180 words a minute
BUT, we can LISTEN to 400 to sometimes as much as 800 words per minute.
Because our brains can process words more quickly than they are delivered, we have to learn to use the “rate gap” to improve our listening skills

11. LET’S LOOK AT A TYPICAL SCENARIO
1. You are talking to your teacher
4. You remember the teacher is still talking, but you didn’t hear what she said
2. Teacher mentions your best friend
5. You missed the critical part of her message
3. You STOP listening to the rest of what she’s saying and think about your weekend plans
6. And, now you are too far behind to catch up; you zone out

12. THE 7 WORST HABITS OF LISTENING
Tuning out dull topics
Faking attention
Becoming distracted
Criticizing delivery or physical appearance
Jumping to conclusions
Overreacting to emotional words
Interrupting

13. Here’s how to listen during the three major parts of a speech……
LISTENING TO A SPEECH
Knowing how speeches are usually organized, can make us
smarter
listeners because we will be sure to listen most intently when it matters the most.
Here’s how to listen during the three major parts of a speech……

14. LISTENING TO A SPEECH The Beginning…
Many people think this is the best time to listen
This is NOT such a great strategy
It’s the most entertaining, but not the most important
Does that mean you are not supposed to listen to the first part of anyone’s speech????

15. NO !!!! LISTENING TO A SPEECH
But it does mean - don’t get lost in the speaker’s jokes, stories, etc.
Listen carefully to hear the MAIN IDEA of the speech
This is what you should be doing at the beginning of a speech!

16. especially during the middle of the speech.
LISTENING TO A SPEECH
The Middle…
Be a critical listener
especially during the middle of the speech.
The middle of the speech is the best time to:
test the strength of the speaker’s message
question how the speaker defends his or her assertions

17. Always listen intently -
LISTENING TO A SPEECH
The End…
Always listen intently -
during the end of the speech for appeals to persuade.
How do you know that a speech is coming to an end????

18. The end of the speech is the best time to:
LISTENING TO A SPEECH
The End…
The end of the speech is the best time to:
Recognize if the speaker is misleading you
Ask yourself if s/he has earned whatever acceptance s/he is asking you to give
Propaganda – words designed to distort the truth

19. HAVE A LITTLE SPARE TIME?
We speak at 120 to 180 words a minute
BUT, we can LISTEN to 400 to sometimes as much as 800 words per minute.
Because our brains can process words more quickly than they are delivered, we have to learn to use the “rate gap” to improve our listening skills

20. Okay, so how do we improve our listening?
ListeningListeningListeningListeningListeningListeningListeningListenin
Okay, so how do we improve our listening?

21. PRE LISTENING
Build your background knowledge on subject before listening
Have a specific purpose for listening and attempt to ascertain speaker's purpose
Minimize distractions

22. DURING LISTENING Give complete attention to listening
Constantly check your understanding of message by making connections, making and confirming predictions, making inferences, evaluating, and reflecting
Be flexible note takers
Take fewer, more meaningful notes
Separate message from speaker

23. AFTER LISTENING
Follow up on presentation by reviewing notes, categorizing ideas, clarifying, reflecting, and acting upon the message

24. IMPROVING YOUR LISTENING
Taking notes will improve your listening.
Because we listen faster than we can speak, we can use the “spare time” to:
EXPLORE
ANALYZE
REVIEW
SEARCH
(FOR HIDDEN MEANINGS)

25. Explore – think ahead of the speaker
Analyze – consider carefully what’s being said; look at it from any angles
Review – every so often, mentally run over the points already made.
Search – be alert of hidden meanings, innuendos, sometimes expressed through nonverbal communication

26. LISTENING IN THE WORKPLACE
The Most Common Listening Situations On The Job:
1.) Being introduced to others – proper etiquette
2.) Accepting criticism
3.) Asking for explanations
4.) Taking notes

27. WHY DO WE NEED TO LEARN THIS??
Poor listening can lead to….
Unresolved problems
Overlooked solutions
Weak decisions
Costly mistakes

28. INTRODUCTIONS Remembering people’s names is essential!!!
Repeat the name 2 or 3 times in conversation
Relate the person’s name to something familiar
Develop determination to remember

29. INTRODUCTIONS Here’s how you introduce people:
Introduce the OLDER, more senior, or more powerful person to the other FIRST
“President Bush, I would like you to meet my husband Paxton.”
“Mr. Burnett, I would like to introduce you to my mom.”

30. Now, let’s practice! (use handout)
INTRODUCTIONS
If you are being introduced:
make eye contact,
shake the person’s hand,
Say something like, “ A pleasure to meet you, Mr. Lachey.”
Now, let’s practice! (use handout)

31. ACCEPTING CRITICISM It stinks! But, you will be better at what you do.
Don’t take it personally
Put yourself in the other person’s shoes
Don’t fixate on what you did in the past, do what your employer expects in the future.

32. GIVING CRITICISM
On your own piece of paper, write a constructive way to tell a fellow employee that their work was not up to par.
You have 5 min.
Be prepared to read your criticism aloud to the class and turn it in for a grade.

33. ASK FOR EXPLANATIONS
Don’t pretend you know everything…your employer doesn’t expect that of you.
But they do expect you to ask for help when you need it.
“Would you please clarify that?”
“Could you be more specific?”
“I think I misunderstood you…”

34. TAKING NOTES YOU understand and remember more
Always carry a notepad and pen
Write quickly…avoid complete sentences

35. So, what do we do with this information?
? MAKE THE COMMITMENT, AND PRACTICE BECOMING A GOOD CRITICAL LISTENER. START TODAY!
So, what do we do with this information?