1. Business Rules Determine WHY an activity occurs

2. Business Rules Business rules are the formal or informal regulations that underlie most business processes 2

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4. Business Rules Types of Business Rules: Formal Perceived Informal Missing 4

5. Types of Business Rules FORMAL Stated explicitly in department/county/state legislation, policies and training manuals 5

6. Types of Business Rules PERCEIVED A rule that most people think is a Formal business rule, but is not. 6

7. Types of Business Rules INFORMAL Cultural norms and habits embedded in the organization’s processes Often impacted by who trained a person Sometimes caused by someone trying to improve their personal efficiency Difficult to change because they are hard to find, and often vary from person to person 7

8. Types of Business Rules MISSING Missing business rules cause every situation to be an exception that requires special handling 8

9. Missing Business Rules 9

10. Questions for Facilitating Process Maps What happens next? Who does it? To capture business rules... WHY? 10

11. Business Rule Summary Good business rules can make a process more effective and efficient 11