1. 1 Crosstalk iON Release 3

2. 2 New Live Chat Features iON 3  Session Notes –Add and modify notes to a customer session –Review from Chat History or Live Chat Configurator Chat Logs –Editable by the Agent participating in the session

3. 3 New Live Chat Features iON 3  Session Chat History –Review Session Chat History via Agent login or Live Chat Configurator –History is saved once session has completed –Also review Session Notes if available

4. 4 New Live Chat Features iON 3

5. 5  Live Chat E-mail Setting –Set the E-mail to show to customers as they login to your service –Available from the Live Chat Configurator

6. 6 New Crosstalk Features iON 3  File Transfers –Send a file to another (online) Crosstalk user. –Available from chat window –

7. 7 New Crosstalk Features iON 3  Add new contact to Group –Now, directly choose the group for a new contact to be assigned to –Part of search result UI

8. 8 New Crosstalk Features iON 3  Enable/Disable Group Chat –Choose to load or emit chat messages that were sent before you joined the chat room

9. 9 Thanks