2. What We’ll Cover  Email Etiquette  Thank you notes  Professional Dress  Office Etiquette

3. E-mail Etiquette  Font Keep it standard  Keep it simple & short Avoid embellishments and unnecessary text that distract  Signature Make sure it’s complete

4. E-mail Etiquette  Use appropriate subject lines, short but complete.  Grammar Proofread!...then proofread again. Don’t hit sent too quickly.  BCC vs. CC  Don’t hide behind e-mail

5. Thank You Notes  Always send them Hand written is preferred  Stationary Be professional  Name the appropriate person  Have everyone sign them

6. Professional Dress Code  Men Casual -rarely Business Casual- most often Business Professional -

7. Professional Dress  Women Casual Business Casual Business Professional

8. Office Etiquette With your co-workers … o Grant your co-workers privacy o Watch your food smells o Don’t eat it if it isn’t yours o Clean up after yourself o Be prompt

9. Office Etiquette With clientele, donors, volunteers, PAC members, etc. … Impressing clientele o Roll out the red carpet for guests Phone etiquette o Keeping calm can save you hours and clients Decoration o Keep it simple and classy

10. Office Etiquette With clientele, donors, volunteers, PAC members, etc. Focus on the face, not the screen o Turn off your devices and pay attention to people Know the names (both first and last names) o Calling someone by name is impressive Shake hands like you mean it

11. This module was developed by Krista Anderson – May 2013 Contact her for more assistance at akrista@okstate.edu or 405-744-7760akrista@okstate.edu Alternatively, you can contact Joyce Martin at joyce.martin@okstate.edu or 405-744-7969joyce.martin@okstate.edu Sources: inc.com; Business Management Daily; Kim McCrackin, Oklahoma State University