1. Who are your Stakeholders Participants/Learners Facilitator/Trainer Other Service Suppliers Training Manager (and training team) Sponsor/Champion/Influencers

2. Stakeholders: In a project, your stakeholders are: Project management team - The members of the project team who are directly involved in project management activities. Sponsor - The person or group that provides the financial resources, in cash or in kind, for the project

3. Project Stakeholders: Project end-users - a concept in software engineering, which conveys as “an abstraction of the group of persons (target user or expected user) who will ultimately operate a piece of software”. Also called “customers” or “owners” of the product. Project champions – advocates of influential capacities

4. Project Stakeholders: Influencers - People or groups that are not directly related to the acquisition or use of the project’s product, but due to an individual’s position in the customer organization or performing organization, can influence, positively or negatively, the course of the project.

5. Training Manager consulting with stakeholders to identify training needs drawing up an overall training plan to meet these needs managing a training budget producing materials for training

6. Training Manager working with training providers to develop suitable course content evaluating the success of individual training and the overall program managing regular appraisals and reviews and identify opportunities for ongoing development.

7. The Trainor A Trainor is a facilitator of adult learning experiences. As a Facilitator –guides the learner to discover, understand, and use a particular knowledge, skill, or orientation to meet the goals and objectives of the training program.

8. Training Participants What do you know about your audience? What is their professional background? How long have they been part of the organization/program? Develop the audience/participants' profile - to know your their background, and what they need to learn.

9. Training Participants The significance of knowing your audience is to determine the appropriate level or training approach that the trainor must use in order to meet the purpose and learning objectives of the training. Tip: Principles of Adult Learning

10. Training Participants Homogenous vs. Heterogonous The training manager must provide criteria for selecting participants. This will provide some level of control particularly in the pilot and in developing critical mass for the program.

11. Determining Training Needs

12. Training Needs Viewpoints –Training should solve existing problems –Training should prevent future problems

13. Training Needs Need Identification –Basis of common sense and reason –Formal or informal sources –Careful analysis Based on research

14. Training Needs To determine: -The problem or situation that makes us want to do something -The causes of problem or situation -What do we really want -What do we have now -What do we lack -Which of the need have greatest priority -What can we do about them -How shall we go about doing them?

15. Kinds of Training Needs KASH Concept –K – Knowledge –A – Attitude –S – Skills –H - Habits In terms of Job/Position Individual and Group Needs

16. Training Needs Information that can be helpful include: -demographics (age, sex, profession, position in the organization) anddemographics -psychographics of the group – common traits such as their personal characteristics, values, attitudes, interests, and lifestyles.

17. Training Needs Information that can be helpful include: -expectations what the group thinks about the topic, their interests and the like -Identify the possible influencers and decision makers in the group, the fast and slow learners