1. A Flexible Model for Quality Assurance Frameworks and Quality Management Systems Q2010 Helsinki 4 May 2010 Peter van Nederpelt (pndt@cbs.nl)pndt@cbs.nl Statistics Netherlands

2. Outline  Background of the model  Short explanation of the model  Two applications of the model

3. Background of the model Statistics Netherlands needed a model in order to be compliant with principle 4 of the Code of Practice: Quality Commitment. SN composed a new model using the structure of existing models in order to avoid some challenges of these models.

4. Concepts of the new model  Determine the scope of what you want to control/manage by selecting quality areas  Ask the right question about each quality area What is a quality area?

5. Combination of an object and a characteristic

7. More examples of objects…

8. More examples of characteristics

9. Second concept: Ask the right questions about quality area X Definition Knowledge Responsibilities Importance Relations Requirements Problems Causes Effects Opportunities History Tools Documentation Indicators Possible, implemented or to be implemented Measures Possible, implemented or to be implemented In control? Dependant on the application…

11. Examples of applications of the OQM model Two applications explained –Total Quality Management (300) –Workshop on quality (6) Other examples in the paper –Process assurance system (16) –Guide quality statistical output (19) –Standard for statistical processes (50) –Research on quality of secondary data sources (39) –Comparison CoP and ECB framework (110) –Framework website on housing (16) –Framework names conceptual metadata (15) (…) = number of quality areas

12. Example 1: TQM Done: –Strategic document like the CoP, plans and reports analysed. Result: more than 300 quality area + quotes. –The most important quality areas selected: 60. –The owner of each quality area determined. To do: ask the owners of the quality areas: –Implemented measures? –Requirements of quality area X? –Causes and effects of problems (risk analysis)? –In control of quality area X? –If not: Extra measures to be implemented? Extra measures will be integrated into the regular planning & control cycle

13. Example 2: Workshop on Quality –Workshop for department for custom-made statistic. Duration: 2,5 hours. –Short explanation of the model –Participants (20) and management generated and selected six quality areas e.g. clarity of reports for their customers –Six groups elaborated each one quality area. –Result: List of additional measures to be implemented for each quality area

14. Evaluation of the model –Applicable in all organisations, at all levels and in all domains –Clear scope –Scalable –Integration of existing frameworks possible –Compliant with the language of the user –Risk analysis integrated –Action oriented

15. Thank you for your attention! Questions?

16. A Flexible Model for Quality Assurance Frameworks and Quality Management Systems Q2010 Helsinki 4 May 2010 Peter van Nederpelt (pndt@cbs.nl)pndt@cbs.nl Statistics Netherlands