1. -Divya Kapila

2. We interact more and more with the written word all the time Without immediate feedback from the reader, it’s easy to be misunderstood Email is a formal correspondence

3. Think twice before sending an email. Respond to emails within the time span. Use a professional font, not decorative Be cautious about sending personal information Basics

4. Should be meaningful Should give your reader an idea of the content of the email Should be appropriate  For example: REQUEST TO CHANGE MY BASE LOCATION

5. Respond in the specified frame work Be conscious of responding to the sender or Reply to all  Do not overuse Reply to all Be conscious of your recipient Don’t expect an immediate response

6. Write in a positive tone When I complete the assignment versus If I complete the assignment Avoid using negative words  Words that begin with “un, non, or ex” or end with “less” Should not use flattery language Use please and thank you

7. Check your grammar and spelling Use proper structure and layout Follow IBC approach Be efficient – Emails that get to the point are much more effective Plz Don’t use slangs. Try to keep the email brief (one screen length)

8. Use sarcasm or rude jokes Respond if you are upset. Take some time to cool off and consider appropriate response. Attach unnecessary files Use CAPITALS Use long sentences Leave irrelevant information

9. When you are sending attachments, include in the email the filename, and what it contains  Attached: “Project3Proposal.doc” with my proposal. Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility Attachments often carry viruses

10. Identify yourself Keep it short Follow Organisation's standard signature fromat.

11. Don’t reply to spam Replying confirms that the address is ‘live’