1. Etiquette
Mr. Eble
CP1 English II

2. Ways in which we communicate today…
One-on-one discussions
Text messaging
Phone calls
Letters
Nonverbal communication
Skype
Facebook
Twitter
MySpace
Letters to the editor
Group conversations
Blogs
YouTube video
Newspaper articles
Discussion boards
Each type of communication has its own rules, benefits, drawbacks and appropriate situations…

3. Send me the 20 Myths study guide.
Etiquette
Etiquette:
the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life
the rules for such forms, manners, and ceremonies
Why it’s important:
Without immediate feedback from the reader, it’s easy to be misunderstood.
Other forms of communication using writing (especially texting) have watered down people’s language skills …
isn’t private…it is a permanent record of your communication
OMG, PLZ HLP ME!
Send me the 20 Myths study guide.

4. Elements of Email Etiquette
Basics
Tone
Attachments
Complaints
Acceptable topics for
Poor topics for

5. Basics
When mailing a teacher, ALWAYS include your full name and/or class period
When you reach college, it’s best to include as much specific information as possible
If you’re ing a teacher, include your class and what the is specifically regarding in the subject.
EXAMPLE:
Chris Jones, A3: Help with Paper #1

6. The Basics
Think twice about whether or not the content of your is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it
Try to keep the brief (one screen length)
Respond to s within the same time span you would a phone call
Check for spelling, punctuation and grammar errors before clicking Send
Use a professional font, not decorative

7. Tone
Write in a positive tone –When I complete the assignment versus If I complete the assignment
Opening an with some background about yourself always helps to establish a friendly tone
Use background according to your audience (amount, type of information)
Don’t use emoticons—smiles , winks ;-) and other graphical symbols—with teachers or possible employers.
Stray from using sarcasm, which is very difficult to use over
Review your to be sure that your wording doesn’t sound accusatory, angry, petulant, blunt, or demanding.
Never use all capital letters—IT SOUNDS LIKE YOU’RE SHOUTING

8. Attachments
When you are sending attachments, include in the the filename, what format it is in, and the version of the program
Attached you’ll find a copy of my research paper in the Word document entitled SmithResearch.docx
Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility—sometimes people don’t always have the same word processing capabilities as you.

9. Complaints
You should briefly state the history of the problem to provide context for the problem
Explain the attempts you made previously to resolve the problem
Show why it is critical for the problem to be resolved by your reader
Offer suggestions on ways you think it can be resolved or how you are willing to help in the matter

10. Closing / Finishing
It’s best to use a simple signature line with a salutation.
If you need your audience to be able to contact you in some other way, provide that contact information after your name.
Don’t provide unusual signature lines on s
Always proofread an for
grammar
tone (it’s easy to rage-type…)
conciseness

11. Acceptable topics for email
You should your teacher if:
You have an easy question that can be answered in a paragraph or less
You have an assignment that you are allowed to submit via

12. Poor topics for
There are some rules that it’s best to follow, such as:
Don’t try to turn in an assignment through if your teacher has specified against it
If you have to get an extension for an assignment, do it in person
Don’t bring up any topic that will require continuous conversation
If things become heated, there is a large risk for misunderstanding, so it’s best to talk face-to-face

13. Overall…
Don’t use as a replacement for face-to-face communication…
Remember your audience and situation…
Take your time…
Be brief and concise…