1. HRM-Instruments in Austrian Red Cross Workshop Volunteer Management 1 Service / Community Learning

2. Your Presenters... Gerry Foitik 31, living and working in Vienna Ambulance Service and Nat´l Disaster Relief Department - ARC Headquaters & Volunteer Vienna Branch Erika Hintermayr 28, living and working in Vienna HR-Manager for Austrian Red Cross Vienna Branch

3. Austrian Red Cross 9 Branches 39.000 volunteers 4.300 paid staff

4. Austrian Red Cross - Services Ambulance Service Health & Social Serv. Blood programme Disaster Relief Youth Red Cross Tracing Training Dissemination

5. Starting Position Changing of social and demographic structure in society Survey 2001: no decline in willing- ness to volunteer, but –change in expectations and –needs and attitude to volunteering Challenge for ARC: Adaption of HRM-Strategy due to changes („New Volunteering“)

6. Plan of Action Forming a Project Team targeting –Development of a Volunteering-Policy –Systematic and structured recruiting- process –Instruments of HRM (adapted for volunteers) –Guidelines for recognition and rewards for volunteers

7. Policy Volunteering for the Red Cross counts

8. Policy - Volunteering counts for our volunteers for society for the organisation

9. Policy 3 parts: –volunteering counts –our volunteers and staff rights and duties –our managers...

10. Policy: Managers Responsibilities MbO - sharing ideas and plans Coordination and Organisation of volunteer activities Information Management Delegation and Controlling Assisting in crisis-situations and personal problems...

11. Recruiting Process Single point of contact for each district branch Detailed job description and job profile for every position Information and Screening of all candidates (face-to-face-meeting) Signing of „volunteer-contract“ Structured training programme for every new volunteer

12. THX for your attention