2. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF EEL 5874 EXPERT SYSTEMS AND KNOWLEDGE ENGINEERING Team Santhosh Grandai Madan Bharadwaj Instructor Dr. James Bellows

3. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Agenda… What is CTIS? System Overview System Specifics Lessons Learnt Our vision for the future of the system

4. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF What is CTIS? CTIS is “Computer Troubleshooting Intelligent System “ The Idea behind the system Who “owns” CTIS? Who “needs” CTIS?

5. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF The Problem… The Computer Services Department of the Student Health Center The Knowledge What’s important? The big question- “Is it User Friendly?” Our Expert – Mr.Leon Stanley

6. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Our Strategy… Interview with Expert Monthly Reports Casual Conversations with ‘Health Center’ staff Online and hard copy help files and a little bit of intuition.

7. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF System Description Visual Basic Front End Access Back end Forward Reasoning Structured Knowledge Base

8. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Implementation Priorities Database Design Admin End User End Integration of CTIS database with Computer Services Database

9. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Inputs to CTIS… Structured Knowledge Base Categories and Subcategories User takes his pick Inference Engine comes up with all possible ‘next level’ options

10. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Inputs to CTIS… Here is an example.

11. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Inputs to CTIS…

12. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Inputs to CTIS…

13. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Outputs of CTIS… The final output is a solution to the user problem.

14. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF System Completed Database Design Admin End User End Number of Rules so far : 81

15. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF System Verification 85% agreement No Syntactic Errors No semantic Errors When can there be errors?

16. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF System Validation All cases tested. Tested with 10 cases Expert in 85% agreement Informal Validation

17. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Lessons Learnt… “Customer is King” Expert must be helpful Passive Learning is important Must start project early

18. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Future of CTIS Integration of Computer Services database to CTIS database IntelliSearch Exploring other avenues of application for “our shell’

19. Computer Troubleshooting Intelligent System (CTIS) is being developed for Computer Services Department of the Student Health Center at UCF Yours, CTIS Team