3. PRE-TEST 1.Select from below which are types of violence: a)Physical b)Verbal c)Psychological d)All of the above e)None of the above 2.What are reportable incidents? a)Only serious ones b)Any acts or threats c)Only those by non-supervisors

4. PRE-TEST 3.To help prevent acts of violence, it is a good idea to always be aware of your surroundings. (True or False) 4.Employee ______________ in an agency’s Violence in the Workplace Program is imperative.

5. FACTS z Homicide is 4 th leading cause of fatal occupational injury in the US. z In 2004 there were 551 workplace homicides. z Less than half of all threats are reported annually.

6. DEFINITIONS zViolence: yAny verbal, physical, or psychological threat or assault on an individual that has the intention or results in physical and/or psychological damage

7. zWorkplace: yAny location where the employee is, due to job requirements DEFINITIONS CONT’D

8. zTypes of violence yPhysical yVerbal yPsychological BACKGROUND INFORMATION

9. zTypes of threats yVeiled yConditional yDirect BACKGROUND INFORMATION CONT’D

10.  Reportable act yAny violence, threat or other aggressive behavior BACKGROUND INFORMATION CONT’D

11. SOURCES zBy strangers or vendors zBy co- workers By relativesBy students or clients

12. EFFECTS zPhysical injuries zPsychological/emotional damage zInterruption in business

13. ADDITIONAL EFFECTS zIncreased costs y(E.G., increase in security) zDamaged public image

14.  Isolated work areas  (E.G., remote locations: on campus or in a building)  High-risk environments  (E.G., campus or a building) RISK FACTORS

15. RISK FACTORS cont’d  Solo work  (E.G., night class instruction or working late hrs.)  No means of communication

16.  Financial responsibilities  (E.G., making deposits)  Nature of service or responsibility  (E.G., student’s Grades  Unrestricted movement in the workplace RISK FACTORS cont’d

17. zLow staffing during peak times zLack of employee training zLack of program implementation

18. SAFETY TIPS  DO: yBe aware of your surroundings yKnow where your exits are yImplement a “buddy system” yLeave with keys in hand  Consider workplace layouts

19. What’s wrong with this picture?

20.  DO: ySecure your workplace daily yMove your vehicle if working late  Escort all visitors/vendors in the workplace SAFETY TIPS

21.  DO: yMaintain the ability to communicate yReport all incidents yInform management of restraining orders  Train all employees

23. PERSONALITY TRAITS zLow self-esteem zLow productivity zLow impulse control zLacks empathy zSocial withdrawal

24. zFeelings of rejection zResists change zFeelings of being picked on zEasily frustrated zChallenges authority PERSONALITY TRAITS CONT’D

25. WHAT TO LOOK FOR... zObsessive behavior zIncreased absenteeism zChemical dependency zVerbal threats or threatening actions  History of discipline problems

26. WHAT ELSE TO LOOK FOR... zDepression & isolation zDefensiveness zEmotional outbursts zInterests in weapons zSelf-destructive behavior  Affiliation with gangs

28. z1.Do NOT get physical z2.Do NOT over-react z3.Do NOT take the challenge z4.Be a good listener  5.Know what is really being said THINGS TO REMEMBER

29. MORE THINGS TO REMEMBER z6.Give them space z7.Watch what you say non-verbally z8.Referance self-interest  9.Speak of consequences NOT threats

30. VIDEO (optional)

32. STRATEGY zForm an assessment team zSecure a copy of your agency’s Violence in the Workplace Program zProvide training for all employees

33. zConduct an assessment zTake corrective action zMonitor & evaluate STRATEGY cont’d

35. You Play a Role!!! zRecognize warning signs zStay in control zCollect information zReport all incidents zTrain all employees

36. POST TEST QUESTIONS 1.Name personality traits to look for as early warning signs of possible violent behavior. 2.The workplace is any location the employee is located due to requirements for his/her job assignment. (True or False)

37. POST TEST QUESTIONS 3.Veiled, conditional and direct are the three types of _____________. 4.List some effects of threats of violence in the workplace. 5. You are at more at risk when workplace security procedures are bi-passed? (True or False)

38. POST TEST QUESTIONS 6.Select sources of violence in the workplace: a)Strangers b)Co-workers c)Clients/students d)Personal Relations e)All of the above f)None of the above

39. POST TEST QUESTIONS 7.___________ all incidents is the key to prevention of violence in the workplace. 8.Lack of program implementation and employee training can increase the possibility of violence in the workplace. (True or False)