1. Managing Difficulties

2. Conflict Types __________________ ________________ __________________ ________________ ___________________

3. Conflicts Normal and natural Beneficial ____________________

4. Conflict Resolution A process Resolution skills _____________________

5. Struggle Spectrum Mild difference to violent interaction ____________________________

6. Struggle Spectrum Escalation _________________________

7. Struggle Spectrum De-escalation _____________________ Continued next slide

8. Struggle Spectrum De-escalation _________________________________ ____________________________

9. Sources of Conflict Resource Distribution _____________________

10. Sources of Conflict Psychological needs ____________________

11. Sources of Conflict Values differences ____________________ Most difficult to resolve

12. Approaches to Conflict Avoidance _________________________

13. Approaches to Conflict Accommodation _____________________________ _________________________

14. Approaches to Conflict Competition __________________________ _____________________

15. Approaches to Conflict Compromise _____________________ _____________________ _____________________

16. Approaches to Conflict Collaboration __________________________

17. Intercultural Conflicts Cultures differ on several dimensions ____________________________ Differences affect conflicts and approaches to resolution

18. Effective Conflict Managers ____________________________

19. Effective Conflict Management _____________________________

20. Effective Conflict Management ________________________________ ________________________________ ________________________________

21. Seven-Phase Model: Prelude Know the people involved ____________________________

22. Seven-Phase Model: Phase 1 _______________________________

23. Seven-Phase Model: Phase 2 _____________________

24. Seven-Phase Model: Phase 3 _____________________ ________________ ____________________

25. Seven-Phase Model: Phase 4 ____________________________ _______________________

26. Seven-Phase Model: Phase 5 __________________________

27. Seven-Phase Model: Phase 6 _____________________________

28. Seven-Phase Model: Phase 7 __________________________ _____________________ __________________

29. Managing Difficulties

30. Aggressive Behaviors ____________________________ _____________________

31. Passive Behaviors ___________________________

32. Manipulative Behaviors ______________________________ _______________________

33. Assertive Behaviors ____________________________

34. Emotions Behavioral _________________________ Physiological ________________________ _____________________

35. Emotions Cognitive/Moral ______________________________

36. Principles: Conflict-Based Emotion _______________________________

37. Anger is Okay ________________________________

38. Constructive Anger Expression ______________________

39. Mediation _______________________________

40. Mediation Useful When… ______________________________

41. Mediation Useful When… ________________________________

42. The Meditation Process The leader sets the tone _____________________

43. The Meditation Process Define the conflict _________________________

44. The Meditation Process Summarize progress _____________________________

45. The Meditation Process Explore alternative solutions ____________________________

46. The Meditation Process Set time for follow-up _______________________