1. The Technical Communicator As User Interface Designer Carla MerrillDiane Feldman Focused Design AuthorCraft Services focuseddesign.comauthorcraft.net

2. April 2005 © Focused Design and AuthorCraft Editorial Services2 Goal-Oriented Design Method ©

3. April 2005 © Focused Design and AuthorCraft Editorial Services3 Learn about target users

4. April 2005 © Focused Design and AuthorCraft Editorial Services4 Create personas* “Users” are Elastic Both average and edge-case Often interchangeable with “programmer” Personas are Specific Detailed Named Hypothetical *term coined by Alan Cooper

5. April 2005 © Focused Design and AuthorCraft Editorial Services5 What you need to make the transition Critical skills (you have these) Method Prototyping Usability testing Track record Bonding with the development team

6. April 2005 © Focused Design and AuthorCraft Editorial Services6 Resources “Rethinking the Path to Usability” by Merrill & Feldman http://www.focuseddesign.com/f3merr%5B1%5D.lo.pdf Samples of documents used in our method http://www.focuseddesign.com/ieee.html

7. April 2005 © Focused Design and AuthorCraft Editorial Services7 Resources "User-Centered Web Design" by John Cato “About Face 2.0: The Essentials of Interaction Design” by Alan Cooper & Robert Reimann “The Inmates Are Running the Asylum” by Alan Cooper “User and Task Analysis for Interface Design” by JoAnn Hackos and Janice Redish “Don’t Make Me Think” by Steve Krug