1. 10-1

2. Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Chapter 10 Making Change

3. 10-3 General Models of the Change Process Lewin’s Unfreeze-Move-Refreeze Model Bridges Model of Transitions Kotter’s Eight Stages of Change A Practical Model of Planned Change

4. 10-4 Lewin’s Unfreeze-Move-Refreeze Model Unfreezing Moving Refreezing

5. 10-5 Kotter’s Eight Stages of Change Increase urgency Create a guiding coalition Get the vision right Communicate for buy-in Empower action Create short-term wins Consolidate gains and don’t let up Anchor change in your culture

6. 10-6 A Practical Model of Planned Change 1.Problem structuring and contracting 2.Data collection and feedback 3.Implementing interventions 4.Evaluating and sustaining the change

7. 10-7 Problem Structuring and Contracting Structuring a problem Contracting with those involved in the change Externalize the threat/enemy Define goals in terms of results instead of activities

8. 10-8 Data Collection and Feedback Collecting data via different methods Understand before you judge Diagnose change readiness Look for small wins to generate momentum

9. 10-9 Implementing Interventions Types of interventions Framing, reframing, and selecting interventions Communicate what you are doing

10. 10-10 Types of Interventions Strategic Social and human resource factors Structural Technology

11. 10-11 Framing, Reframing and Selecting Interventions Structural frame Human resource frame Political frame Symbolic frame

12. 10-12 Overcoming Resistance to Change Accelerating change: reducing opposition Strategies for overcoming resistance Organizational cynicism

13. 10-13 Why People Resist Change Loss of control Loss of face Loss of identity Loss of competence Excessive personal uncertainty Surprise More work Past resentments Unintended consequences Real threats

14. 10-14 Strategies for Overcoming Resistance Education and commitment Participation and involvement Facilitation and support Negotiation and agreement Manipulation and co-optation Explicit and implicit coercion