1. E MAIL Expectations and Assignment

2. W HY E MAIL ? ( IT ’ S SOOOO OLD !) Email is a 21 st century business communication tool that is vitally important. Email etiquette and correct usage creates a strong impression on an employer or potential employer, as well as instructor (college professors will ALWAYS use email as their main communication tool with students). Therefore, this year in our class, we will practice using email for class (business) communication regularly.

3. E TIQUETTE FOR E MAIL USE IN THE B USINESS W ORLD

4. M IND Y OUR M ANNERS The three most important words of email: “Please” “Thank You”. Some professionals are very sensitive to being addressed by their first names. When in doubt, use Mr., Mrs., or Dr. (if appropriate). When you are replying to an email and the sender of the original message has used his or her first name only, then you could safely assume it's okay to use that person's first name as well.

5. B E C AREFUL A BOUT T ONE Your feelings come across by the way you say something. It is easy to change your tone when you're speaking. When you're writing it's very hard to do. Whenever I write an email, I read my message over several times before I hit send. I want to make sure I come across as respectful, friendly, and approachable. I don't want to sound curt or demanding. Use a friendly but professional greeting and closing –like any other kind of written communication

6. M ORE ON T ONE In professional email don’t use emoticons Don’t write in all uppercase letters – avoid shouting.

7. B E B RIEF BUT C LEAR When possible, be brief. Get to your point as quickly as you can. However, please don't leave out necessary details. Provide the needed background information to help your instructor or another professional understand the context of the email. Don’t assume that an instructor, co-worker, or boss can remember EXACTLY what class, problem, or concern you’re referencing. Give them enough info to know how to help you solve your problem.

8. P LZ D ON ' T A BBRVT Text language, spelling, grammar, etc., is fine for text messages between friends. However, business email should be more formal. Observe standard English grammar and mechanics. Remember that every communication between you and your boss or instructor creates an impression of you. Always make the best impression. Of course, frequently used abbreviations such as Mr. and Mrs., FYI (for your information), inc., and etc. are fine.

9. U SE A P ROFESSIONAL / A DULT EMAIL A DDRESS Take a look at your email address. What does it say about you? Are you funboy86? Are you partygirl16? Maybe. But do you want a prospective employer or an instructor to think so? For school and work email use a PROFESSIONAL email address. Keep the informal ones for social connections only. The most simple and clear variation of your name is best. lhseltee@gmail.com ltbaisde@access.k12.wv.us are my 2 professional email identities.lhseltee@gmail.com ltbaisde@access.k12.wv.us

10. P AY A TTENTION TO D IRECTIONS : E SPECIALLY REGARDING ATTACHMENTS In classes and on worksites, bosses and instructors will give instructions for how to send info through email. Pay attention to these. Many instructors DO NOT want to get attachments (for fear of getting viruses). Their directions usually say “in the body of an email...” Sometimes, an attachment must be sent. The directions will say “send an attachment”. Be scrupulous to follow the professor’s directions in these matters.

11. G IVE ALL EMAILS A SUBJECT LINE When composing a new email, always give it a clear subject line. The subject allows the instructor to know what the email is about, and make decisions regarding when to answer it and in what order. Many professors will never open an email that has an empty subject line.

12. B E CAREFUL USING THE REPLY FEATURE Use REPLY to an email because you wish to continue the conversation about that email’s topic. Do not reply to an email and then write or talk about a totally different subject. The REPLY ALL button will send an email to EVERY person who got the original email. Use it when every person should be in the continuing conversation or needs to know what you “say”.

13. E MAIL A SSIGNMENT Must be completed by 7:30 a.m. on ___________

14. E MAIL A SSIGNMENT Send an email to me, using your PROFESSIONAL email account. My email address is: lhseltee@gmail.comlhseltee@gmail.com Make the subject line which period you are in: (first period, second period, third period, etc.) In the body of the email include the following categories, with the correct personal information: Name: Complete Mailing Address (with zip code) Home Phone Number (where I should call to brag to your parents about great work you’ve done) Name of guardians and relationship to you: An emergency phone number (where I should call if no one answers the first phone and you are too sick to tell me anything) Name of the emergency contact and relationship Your daily class schedule here at LHS