1. “ Evaluating the effectiveness of your web portal ” Brian Rust Communications Division of Information Technology University of Wisconsin – Madison Copyright Brian Rust 2003

2. What is My-UW Madison?

4. History of My-UW Madison Biology students (500) - Aug. 2000 Engineering Students (5,500) - Feb. 2001 New students (5,800) - June 2001 All students (40,000) - Nov. 2001 Faculty & Staff (15,000) - April 2002

5. Recent History Biology Advisors (90) - Spring 2002 Business Advisors (30) - Fall 2002 Retired & Emeritus staff (2,000)- Winter 2002 All Advisors (1,500) - Spring 2003

6. The role of evaluation What did they want? Are they using it? Did we provide to their satisfaction? What do they want next?

7. Our Audiences Students, faculty & staff Users & nonusers Users who should use it more?

8. Aspects of evaluation Pre-development: idea/feature generation Interest: quantitative measures Awareness and use Usability

9. METHOD S Focus groups Usability studies Beta/pilot testing Usage stats Surveys

10. Ideas from focus groups Student Add mail, calendar, online registration Faculty Add advising, course management Staff Add benefits mgt, accounting, HR tools

11. My UW usability Layout Tab structure & naming Accessibility

12. Beta & pilot testing Students: Biology majors (300) Faculty & Staff: Advisory group (50)

13. My UW usage statistics

14. WiscMail views & use

15. WiscCal views vs. logins

16. Server Processes

17. Evaluation of Help Desk cases 11,500 cases 8/02-1/03 Password resets, WiscMail, My UW access Most resolved by Help Desk

18. What do we do with all this? Service team Advisory team Tab team Changes?

19. QUESTIO NS? my.wisc.edu Contact Brian Rust rust@doit.wisc.edu