1. Language and Communications
Understand what is involved with choosing the correct method

2. How do we communicate? Communication Method Sender Receiver
e.g. people, computer systems
e.g. people, computer systems
e.g letter, memo, telephone call

3. What to think about when deciding what communication method to use
Time
Formality
Expense
Communication
Tool
Occasion
Geography
Impact
Audience
Convenience

4. Ways of communicating Verbal Types of Written Communication Expressive
e.g. chatting, apologising
Types of
Communication
Written
e.g. letter, application form
Expressive
Smiling, frowning, hugging
Visual
Maps, Pictures, Drawings

5. Verbal communication
Acronym that ensures success with this type of communication
Types of verbal communications
Chatting
Enquiring
Apologizing
Delegating
Directing
Advising
Informing
Challenging
Debating
T Think before you speak
A Analyse what is said before you respond
L Listen to all aspects of the conversation
K Kind words are free
I Insults carry a price
N Never seem distracted when somebody
is talking
G Give as much attention to the
conversation as possible

6. Written Communication
Application form
Contract of employment CV
Driving licence
Formal
Agenda for a meeting
Birthday card Letters
Informal

7. Visual Communication Drawings Maps Pictures Visual Communication
Draft designs
Graphs
Charts
Moving Images
Static images