1. © 2014 CEB. All rights reserved. 1 Guidance  Service Description Template (pages 2-3): Use this template to accelerate the creation of your IT service catalog by creating standardized service descriptions that clearly communicate the most important information, such as the cost of the service, performance expectations, and intended audience. CIO Leadership Council SERVICE CATALOG TEMPLATE Refer to the End-to-End IT Services Library for more information.End-to-End IT Services Library

2. © 2014 CEB. All rights reserved. 2 CIO Leadership Council Service Description Template Use standard service descriptions in the IT service catalog that clearly communicate crucial information, such as the cost of the service, performance expectations, and intended audience. SERVICE CATALOG TEMPLATE

3. © 2014 CEB. All rights reserved. 3 Customize this blank service entry to fit the needs of your organization. SERVICE NAME 1. What is This Service ?2. Users 3. Business Capabilities Supported 4. What Is Included ? 5. Charging Mechanism 6. Performance Expectations What is this service and how does it support business needs? Who are the users? What are the business capabilities supported by this service? What subservices are included in this service? What is the cost model? What are the major drivers of cost variability? What is each driver’s relative share? % Example: Labor % Example: Hardware % Example: Licensing Costs Key MetricsTarget What are the business relevant KPIs? BUSINESS FUNCTION 7. Upcoming changes What are some of the upcoming changes? BUSINESS SERVICE / END-TO-END IT SERVICE / TECHNOLOGY SERVICE CIO Leadership Council Blank Service Description Template