1. MANAGERIAL MODEL Person Process Product Heuristic Model Of Managerial Behavior & Performance Organizational Environment Individual Characteristics Intelligence Aptitude Knowledge Temperament Preference Expectation Ability Feedback Motivation Opportunity Transformation Process Managerial Job dimension General functions & Specialized functions Organizational results Profit maximization Organizational efficiency High Productivity Employee Satisfaction Feedback Customer satisfaction

2. The person Qualities include Ability to sustain defeat Alert AmbitiousAssertive Capable of good judgment Confident Competitive Creative Decisive Dedicated Defensive Dynamism Emotional stability Energetic Extrovert Fear of failure Group oriented Honest Intelligent Mentally strong Optimistic Pragmatic Predictable Realistic Self-controlled Tolerant

3. The process Answers how managers manage successfully Manage work instead of people Plan and organize effectively Set goals realistically Decisions based on consensus but accept responsibility Delegate frequently and effectively Rely on others to help solve problems Communicate precisely Cooperate with others Display consistent and dependable behavior Win with grace Express hostility tactfully

4. Product These reflect on outcome of effective managing and include: Organizational efficiency High productivity Profit maximization Organizational stability Employee welfare Social welfare MODEL OF MANAGERIAL EFFECTIVENESS Heuristic Model Heroic Models of the manager Manager as Master Technician Manager as Conductor Manager as a developer

5. Product These reflect on outcome of effective managing and include: Organizational efficiency High productivity Profit maximization Organizational stability Employee welfare Social welfare MODEL OF MANAGERIAL EFFECTIVENESS Heuristic Model Heroic Models of the manager Manager as Master Technician Manager as Conductor Manager as a developer