1. Medicare Advantage Plans & Other Medicare Plans Module 11

2. Session Topics Lesson 1 – Medicare Health Plan Choices Lesson 2 – Marketing Guidelines 06/10/2010Medicare Advantage Plans and Other Medicare Plans2

3. Lesson 1 – Medicare Health Plan Choices  What are Medicare Advantage (MA) Plans  Who can join and when  How MA Plans work  Types of MA Plans  Other Medicare Plans  Rights and protections – Including appeals 06/10/2010Medicare Advantage Plans and Other Medicare Plans3

4. 06/10/20104 What Are Medicare Advantage (MA) Plans?  Health plan options approved by Medicare  Run by private companies  Part of the Medicare program – Sometimes called “Part C”  Available in many areas of the country  Provide Medicare-covered benefits – May cover extra benefits, e.g.; vision or dental Medicare Advantage Plans and Other Medicare Plans

5. 06/10/20105 Who Can Join?  Eligibility requirements – Live in plan’s service area – Entitled to Medicare Part A – Enrolled in Medicare Part B – Not have End-Stage Renal Disease (ESRD) at enrollment Some exceptions  To join an MA plan, a person must also –Agree to provide the necessary information to the plan –Agree to follow the plan’s rules –Belong to only one Medicare Advantage plan at a time Medicare Advantage Plans and Other Medicare Plans

6. 06/10/2010Medicare Advantage Plans and Other Medicare Plans6 When You Can Join or Switch MA Plans* Initial Coverage Election Period  7 month period begins 3 months before the month you turn 65 – Includes the month you turn 65 – Ends 3 months after the month you turn 65 Annual Election Period for 2010  November 15 – December 31  Coverage begins January 1, 2011 *Plan must be allowing new members to join.

7. 06/10/20107Medicare Advantage Plans and Other Medicare Plans When you can Join or Switch MA Plans* Annual Election Period for 2011 and After October 15 – December 7 each year Coverage begins Jan. 1 of following year MA Open Enrollment Period  Was January 1 – March 31 each year  Eliminated in 2011 Special Election Period  Move from the plan service area – and cannot stay in the plan  Plan leaves Medicare program  Other special situations *Plan must be allowing new members to join. Health Reform Section 3204 Health Reform Section 3204

8. 06/10/20108Medicare Advantage Plans and Other Medicare Plans When you can Join or Switch MA Plans New in 2011 Annual Disenrollment Period  Can leave an MA plan and switch to Original Medicare  Between January 1–February 14 – Coverage begins the first of the month after you switch  If you make this change you also may join a Medicare Prescription Drug Plan to add drug coverage – Between January 1-February 14 – Drug coverage begins the first of the month after the plan gets enrollment form Health Reform Section 3204

9. 06/10/20109 Medicare Advantage Trial Right Special Election Period  People who join an MA plan for the first time – When first eligible for Medicare at age 65 or – Leave Original Medicare and drop Medigap policy  Can disenroll from MA plan during first 12 months – Join Original Medicare – Have guaranteed issue for Medigap policy Medicare Advantage Plans and Other Medicare Plans

10. 06/10/201010 How MA Plans Work  You get Medicare-covered services through the plan – All Part A and Part B covered services – Some plans may provide additional benefits  Most plans include prescription drug coverage – Part D  You may have to go to network doctors or hospitals  MA may be different than Original Medicare – Benefits and cost-sharing Medicare Advantage Plans and Other Medicare Plans

11. 06/10/201011  You are still in Medicare program  You still have Medicare rights and protections  If the plan leaves Medicare – You can join another MA plan – You can return to Original Medicare Medicare Advantage Plans and Other Medicare Plans How Do Medicare Advantage Plans Work? (continued)

12. 06/10/201012 MA Costs  Must still pay Part B premium – Some plans may pay all or part for you – Some people may be eligible for state assistance  May pay an additional monthly premium to plan  You pay deductibles, coinsurance and copayments – Different from Original Medicare – Varies from plan to plan – Costs may be higher if you go out of network Medicare Advantage Plans and Other Medicare Plans

13. MA – New for 2011  If you are accepted as a participant in an approved clinical research study – Your costs may be lower – Some costs may be covered by your plan (Section 2101)  MA Plans can’t charge more than Original Medicare – For certain services, e.g., chemotherapy, dialysis, and skilled nursing facility care (Section 3202)  MA Plans must limit your out-of-pocket costs – For Part A and part B covered services (Section 3202) 06/10/2010 Medicare Advantage Plans and Other Medicare Plans 13 Health Reform

14. 06/10/201014 Types of Medicare Advantage Plans  Medicare Health Maintenance Organization (HMO)  Medicare Preferred Provider Organization (PPO)  Medicare Private Fee-for-Service (PFFS)  Medicare Special Needs Plan (SNP)  Point of Service Plan (POS)  Medicare Medical Savings Account (MSA) Medicare Advantage Plans and Other Medicare Plans

15. 06/10/2010Medicare Advantage Plans and Other Medicare Plans15 Medicare Health Maintenance Organization (HMO) Plan Can you get your health care from any doctor or hospital? No. You generally must get your care and services from doctors or hospitals in the plan’s network (except emergency care, out- of-area urgent care, or out-of-area dialysis). In some plans, you may be able to go out-of-network for certain services usually for a higher cost. This is called an HMO with a point of service (POS) option. Are prescription drugs covered? In most cases, yes. Ask the plan. If you want drug coverage, you must join an HMO Plan that offers prescription drug coverage. Do you need to choose a primary care doctor? In most cases, yes. Do you need a referral to see a specialist? In most cases, yes. Certain services like yearly screening mammograms don’t require a referral. What else do you need to know about this type of plan?  If your doctor leaves the plan, your plan will notify you. You can choose another doctor in the plan.  If you get health care outside the plan’s network, you may have to pay the full cost.  It’s important that you follow the plan’s rules, like getting prior approval for a certain service when needed.

16. 06/10/2010Medicare Advantage Plans and Other Medicare Plans16 Medicare Preferred Provider Organization (PPO) Plan Can you get your health care from any doctor or hospital? Yes. PPOs have network doctors and hospitals, but you can also use out ‑ of ‑ network providers for covered services, usually for a higher cost. Are prescription drugs covered? In most cases, yes. Ask the plan. If you want drug coverage, you must join a PPO Plan that offers prescription drug coverage. Do you need to choose a primary care doctor? No. Do you need a referral to see a specialist? No. What else do you need to know about this type of plan?  There are two types of PPOs— Regional PPOs and Local PPOs.  Regional PPOs serve one of 26 regions set by Medicare.  Local PPOs serve the counties the PPO Plan chooses to include in its service area.

17. 06/10/2010Medicare Advantage Plans and Other Medicare Plans17 Medicare Private Fee-for-Service (PFFS) Plan Can you get your health care from any doctor or hospital? In some cases, yes. You can go to any Medicare-approved doctor or hospital that accepts the plan’s payment terms and agrees to treat you. Not all providers will. If you join a PFFS Plan that has a network, you can see any of the network providers who have agreed to always treat plan members. Are prescription drugs covered? Sometimes. If your PFFS Plan doesn’t offer drug coverage, you can join a Medicare Prescription Drug Plan to get coverage. Do you need to choose a primary care doctor? No. Do you need a referral to see a specialist? No.

18. 06/10/2010Medicare Advantage Plans and Other Medicare Plans18 Medicare Private Fee-for-Service (PFFS) Plan What else do you need to know about this type of plan?  PFFS Plans aren’t the same as Original Medicare or Medigap.  The plan decides how much you pay for services.  Some PFFS Plans contract with a network of providers who agree to always treat you even if you’ve never seen them before.  If you join a PFFS Plan that has a network, you may pay more if you choose an out-of-network doctor, hospital, or other provider.  Out-of-network doctors, hospitals, and other providers may decide not to treat you even if you’ve seen them before.  For each service, make sure your doctors, hospitals, and other providers agree to treat you under the plan, and accept the plan’s payment terms.  In an emergency, doctors, hospitals, and other providers must treat you.

19. 06/10/201019 Changes in Access Requirements for PFFS Plans – By 2011  Employer/non-employer PFFS plans may conform – With contracted provider network meeting CMS’ rules – By paying the Original Medicare payment rate or more – Having providers deemed to be contracted as providers With a sufficient number and range of providers  Non-employer PFFS must conform –If two or more network-based MA plan options exist Medicare Advantage Plans and Other Medicare Plans

20. 06/10/2010Medicare Advantage Plans and Other Medicare Plans20 Medicare Special Needs (SNP) Plan Can you get your health care from any doctor or hospital? You generally must get your care and services from doctors or hospitals in the plan’s network (except emergency care, out-of- area urgent care, or out-of-area dialysis). Are prescription drugs covered? Yes. All SNPs must provide Medicare prescription drug coverage (Part D). Do you need to choose a primary care doctor? Generally, yes. Do you need a referral to see a specialist? In most cases, yes. Certain services like yearly screening mammograms don’t require a referral.

21. 06/10/2010Medicare Advantage Plans and Other Medicare Plans21 Medicare Special Needs (SNP) Plan What do you need to know about this type of plan?  A plan must limit plan membership to people in one of the following groups: 1)People who live in certain institutions (like a nursing home) or who require nursing care at home, or 2)People who are eligible for both Medicare and Medicaid, or 3)People who have one or more specific chronic or disabling conditions (like diabetes, congestive heart failure, a mental health condition, or HIV/AIDS).  Plans may further limit membership within these groups.  Plans should coordinate the services and providers you need to help you stay healthy and follow your doctor’s orders.  If you have Medicare and Medicaid, your plan should make sure that all of the plan doctors or other health care providers you use accept Medicaid.  If you live in an institution, make sure that plan doctors or other health care providers serve people where you live.

22. Other Medicare Advantage Plans  Less common plans include – Point of Service (POS) Plan May allow some services out-of-network for a higher cost – Medical Savings Account (MSA) Plans Combines a high deductible health plan with a bank account Medicare deposits money into the account You use the money to pay for your health care services 06/10/2010Medicare Advantage Plans and Other Medicare Plans22

23. 06/10/201023 Other Medicare Plans  Not Medicare Advantage, but still part of Medicare  Some provide Part A and/or Part B coverage  Some provide Part D coverage  They include – Medicare Cost Plans – Demonstrations/Pilot Programs – Programs of All-inclusive Care for the Elderly (PACE) Medicare Advantage Plans and Other Medicare Plans

24. 06/10/201024 Cost Plans  Available in limited areas  Can join even if only have Part B  If you go to a non-network provider – Services are covered under Original Medicare  Join Cost Plan any time accepting new members  Can leave Cost Plan any time – Return to Original Medicare  Can get Medicare prescription drug coverage – From the plan (if offered) – Buy a Medicare prescription drug plan Medicare Advantage Plans and Other Medicare Plans

25. 06/10/201025 Demonstrations/Pilot Programs  Special projects that test improvements in – Medicare coverage – Payment – Quality of care  Eligibility usually limited – Specific group of people – Specific area of country  Examples – MA Plan for ESRD patients – New Medicare preventive services Medicare Advantage Plans and Other Medicare Plans

26. 06/10/201026 Medicare PACE Plans  Programs of All-inclusive Care for the Elderly  Combine services for frail elderly people – Medical, social, long-term care services – Include prescription drug coverage  Might be better choice than nursing home  Only in states that offer it under Medicaid  Qualifications vary from state to state – Contact state Medical Assistance office for information Medicare Advantage Plans and Other Medicare Plans

27. 06/10/201027 Rights in All Medicare Plans  All people with Medicare have guaranteed rights – To get the health care services they need – To receive easy-to-understand information – To have their personal medical information kept private Medicare Advantage Plans and Other Medicare Plans

28. 06/10/201028 Rights in Medicare Health Plans  Choice of health care providers  Access to health care providers (treatment plan)  Know how your doctors are paid  Fair, efficient, and timely appeals process – Fast appeals in certain health care settings  Grievance process  Coverage/payment information before service  Privacy of personal health information Medicare Advantage Plans and Other Medicare Plans

29. 06/10/201029 Appeals in Medicare Advantage  Plan must say in writing how to appeal if it – Will not pay for a service – Does not allow a service – Stops or reduces a course of treatment  Can ask for fast (expedited) decision – Plan must decide within 72 hours  See plan's membership materials – Include instructions on how to file an appeal or grievance Medicare Advantage Plans and Other Medicare Plans

30. 06/10/2010Medicare Advantage Plans and Other Medicare Plans30 Plan Reconsideration Independent Review Entity (IRE) Administrative Law Judge (ALJ) Medicare Appeals Council (MAC) Judicial Review Medicare Part C Appeals Process

31. 06/10/201031 Medicare Health Plan Fast Appeals Process  Notice of Medicare Non-Coverage – Provider must deliver at least 2 days before Medicare- covered SNF, CORF, or HHA care will end  If you think services are ending too soon – Contact your Quality Improvement Organization (QIO) No later than noon the day before Medicare-covered services end to request a fast appeal See your Notice for how to contact your QIO and for other important information  QIO must notify you of its decision – By close of business of the day after it receives all necessary information Medicare Advantage Plans and Other Medicare Plans

32. 06/10/201032 Inpatient Hospital Appeals  When services are ending too soon  Provider/plan must give Notice of Discharge and Medicare Appeal Rights – At least the day before services end if The enrollee disagrees with the discharge decision, or The provider/plan lowers the enrollee’s care level in the same facility  Decision from QIO usually within 2 days Medicare Advantage Plans and Other Medicare Plans

33. 06/10/201033 Rights if You File an Appeal with Your Medicare Health Plan Right to plan’s files about you (your case file) – Call or write your plan – May charge you a reasonable fee for copying and mailing Medicare Advantage Plans and Other Medicare Plans

34. 06/10/201034 Required Notices  Plan sponsors must provide notices after every – Adverse determination – Adverse appeal  Include – Detailed explanation of why services denied – Information on next appeal level – Specific instructions Medicare Advantage Plans and Other Medicare Plans

35. Lesson 2 - Marketing Guidelines 06/10/2010Medicare Advantage Plans and Other Medicare Plans35

36. 06/10/201036 Marketing Provisions  Medicare Marketing Guidelines – Revised August 7, 2009  New Regulation-4085-F Codifies some areas of existing marketing guidance – Effective for contract year 2011  CMS marketing requirements – Apply to Medicare Advantage Plans, Prescription Drug Plans and Cost Plans Unless indicated otherwise in regulation or guidance Medicare Advantage Plans and Other Medicare Plans

37. New Marketing Provisions-4085-F  Certain beneficiary communication materials – Do not require review – Plan sponsors are required to use standardized model marketing materials under Parts C & D When CMS provides standardized models materials 06/10/2010Medicare Advantage Plans and Other Medicare Plans37

38. Key Policy Updates Since August 2009  Standardization of plan names on marketing materials  Plan ratings disclosure requirements  Outbound enrollment verification calls  Plan mailing statements on envelopes/mailings 06/10/2010Medicare Advantage Plans and Other Medicare Plans38

39. 06/10/201039 Disclosure of Plan Information for New and Renewing Members  MA and PDPs must disclose plan information – At time of enrollment and at least annually Required Annual Notice of Change/Evidence of Coverage Comprehensive or Abridged Formulary Pharmacy Directory Provider Directory Member ID card o only at the time of enrollment and as needed Medicare Advantage Plans and Other Medicare Plans

40. 06/10/201040 Promotional Activity Reminders Nominal Gifts  Organizations can offer gifts to potential enrollees – Must be of nominal value Defined in marketing guidelines Currently set at $15, based on retail price  Must be given whether beneficiary enrolls or not Medicare Advantage Plans and Other Medicare Plans

41. 06/10/201041 Promotional Activity Reminders (continued) Unsolicited Contacts  Extends existing prohibition on door-to-door solicitation to other instances, e.g.; – Outbound marketing calls – In common areas like parking lots, hallways, lobbies – Calls/visits after attendance at sales event – Unless express permission given – Unsolicited emails Medicare Advantage Plans and Other Medicare Plans

42. 06/10/201042 Promotional Activity Reminders (continued) Cross Selling  Prohibited during any MA or Part D sales activity or presentation  Cannot market non-health care related products – e.g.; annuities, life insurance  Allowed on inbound calls when requested by beneficiary Medicare Advantage Plans and Other Medicare Plans

43. 06/10/201043 Promotional Activity Reminders (continued) Scope of Appointments  Must specify types of products to be discussed – Prior to marketing and/or in-home appointment e.g.; Medigap, MA, or PDP  Additional products can only be discussed – On beneficiary request at a separate appointment Medicare Advantage Plans and Other Medicare Plans

44. 06/10/201044 Promotional Activity Reminders (continued) Health Care Settings  Marketing allowed in common areas – Hospital or nursing home cafeterias – Community or recreational rooms – Conference rooms  No plan marketing activities in health care setting – Waiting rooms – Exam rooms and hospital patient rooms – Dialysis centers and pharmacy counter areas Medicare Advantage Plans and Other Medicare Plans

45. 06/10/201045 Educational Events  No plan marketing activities at educational events – Health information fairs – Conference expositions – State- or community-sponsored events  Plans may distribute – Medicare and/or health educational materials – Agent/broker business cards, upon beneficiary request Containing no marketing information Medicare Advantage Plans and Other Medicare Plans Promotional Activity Reminders (continued)

46. 06/10/201046 Promotional Activity Reminders (continued) Prohibition of Meals  Prospective enrollees may not – Be provided meals at sales events – Have meals subsidized  Applies at any event or meeting where – Plan benefits are being discussed, or – Plan materials are being distributed Medicare Advantage Plans and Other Medicare Plans

47. 06/10/201047 State Licensure of Agents  MA and PDP organizations agents/brokers – Must be state-licensed, certified, or registered Applies to both contracted and employed agents/brokers Medicare Advantage Plans and Other Medicare Plans

48. 06/10/201048 State Appointment of Agents  MA and PDP organizations must comply with state appointment laws – Require plans to give state information about which agents are marketing their plans  Any required appointment fees must be paid – Became effective January 1, 2009 Medicare Advantage Plans and Other Medicare Plans

49. 06/10/201049 Reporting of Terminated Agents  MA and PDP organizations must report termination of any agents/brokers – In accordance with state appointment law – To state in which agent/broker is appointed – Must include reasons for termination Medicare Advantage Plans and Other Medicare Plans

50. 06/10/201050 Agent/Broker Compensation  Compensation rules for MA and PDPs that market through agents/brokers – Both contracted and employed – Designed to eliminate inappropriate plan moves Medicare Advantage Plans and Other Medicare Plans

51. 06/10/201051 Agent/Broker Training and Testing  All agents/brokers must be trained and tested annually – Medicare rules and regulations – Plan details specific to plan products being sold – Both contracted and employed agents – Completed prior to the start of the new marketing season To market after that date Medicare Advantage Plans and Other Medicare Plans

52.  Testing requires passing score of 85% – May be written or computerized – Training and testing programs must maintain integrity – Must have process for handling agents Who don’t pass the test on the first try 06/10/2010Medicare Advantage Plans and Other Medicare Plans52 Agent/Broker Training and Testing (continued)

53. 06/10/201053 CMS 2010 Marketing Surveillance  To detect, prevent and respond to marketing violations – Secret shopping of over 1300 public sales event – Pilot secret shopping of one-on-one appointments – Special focus on non-renewals (NR) Secret shopping in 55 markets with highest NR rates Secret shopping of plan call centers Medicare Advantage Plans and Other Medicare Plans

54. 06/10/201054 CMS 2010 Marketing Surveillance (continued)  To detect, prevent and respond to marketing violations – Review plan advertisements – Review of plans website Medicare information Medicare Advantage Plans and Other Medicare Plans

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