1. Making Connections: Visitor & Member Follow-Up Yvonne Gentile & Melanie Hill

2. Online Resources li.cor.org/resource

3. Format Principles & Key Practices Our Process Flow Your Plan of Action Q & A

4. Purpose Drives Everything Our Purpose is: to build a Christian community where non-religious and nominally religious people are becoming deeply committed Christians

5. 3 Principles for Radical Hospitality Notice Excellent Follow- Through Personal Attention

6. 3 Key Practices at Resurrection Making Connecting Easy Track What Matters Facilitate Progressive Connections

7. Make Connecting Easy Church lingo Easy entry points Light touch follow-up

8. Reflect & Share How does your church make connecting easy / non-intimidating?

9. Notice Situational or Social Awareness Taking Action – Track What Matters

10. Track What Matters

12. Visitor Follow-Up Flow Welcome packet Get “Mugged” Letter from Adam 1 st Visit 3 rd Visit (in 12 wk period) Phone call / email with invitation to attend Discover Resurrection Coffee with the Pastors (CWP) Email invitation to CWP 5 th Visit

13. Effective Visitor Follow-up Prompt Personal Pleasant

14. Reflect & Share What is your church doing to “notice”? What’s working well? What could be improved?

15. Personal Attention Virtually Physically Intentional Connection

16. Coffee with the Pastors Personal Welcome Purpose & Vision Membership Expectations Congregational Care First Steps for Connection

17. Reflect & Share What is your church doing to offer personal attention? What’s working well? What could be improved?

18. Excellent Follow-Through Dependent on Notice & Personal Attention Meaningful to the Individual Facilitates Progressive Connections

19. Progressive Discipleship

20. Reflect & Share What is your church doing to provide excellent follow-through? What’s working well? What could be improved?

21. Member Follow-Up Post-Coffee with the Pastors Online Survey & Follow-up from Guest Services Letter from Pastorate Pastor Phone call from Congregational Care Team Follow-up from Ministries as requested 4 wks absent Phone call from Re-Connection Team 12 wks lapsed (summer) Letter or Postcard inviting back to Fall kickoff sermon series 1 year inactive Letter w/postage paid card requesting status Ad Hoc: Targeted emails to invite members to participate in upcoming events or classes Completed over 90 day period

22. Making Connections Foundational Principles – Notice – Offering Personal Attention – Provide Excellent Follow-Through Key Practices – Make Connecting Easy – Track What Matters – Facilitate Progressive Connections

23. Develop Your Action Plan Map your current follow-up processes for Visitors and Members. – What is working really well? – What’s missing that would enhance your ability to make connections? What is your next step? – What? – Why? – Who?

24. Making Connections: Visitor & Member Follow-Up Yvonne Gentile & Melanie Hill