1. Lecture and Resource Slides BCOM 3e, Lehman & DuFrene © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Chapter 2 Focusing on Interpersonal and Group Communication

2. Learning Objectives 1. Explain how behavioral theories about human needs, trust and disclosure, and motivation relate to business communication. 2. Describe the role of nonverbal messages in communication. 3. Identify aspects of effective listening. 4. Identify factors affecting group and team communication. 5. Discuss aspects of effective meeting management.

3. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Behavioral Theories Impact Communication Maslow’s Hierarchy of Needs StrokingJohari Window McGregor’s Theory X and Y Hersey and Blanchard’s Situational Leadership Model

4. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Nonverbal Communication Adds Meaning Not expressed in words but accompanies a verbal message Metacommunication All types of body movements (gestures, eye contact, and facial expressions) Visual Tone, projection, and emphasis Vocal

5. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Understanding Nonverbal Messages Cannot be _______ Vary between ______ and cultures May be ____________ or unintentional, _________or harmful May be __________ and receive more attention than the verbal message avoided people intentional beneficial contradictory

6. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Effective Listeners... Minimize distractions Get in touch with the speaker Show active involvement; do not interrupt Ask reflective questions Send probing prompts to the speaker Use lag time wisely

7. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Characteristics of Effective Groups Common goals Role perception Longevity SizeStatus Group norms Leadership

8. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Stages of Team Development

9. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Suggestions for Effective Meetings Limit meeting ______and _________ Make ___________ arrangements Distribute _______ in advance Encourage ___________ Maintain _____ Manage _______and seek consensus Prepare thorough _______ length frequency satisfactory agenda participation order conflict minutes