1. Section I Section II Unit 3 Communication by Phone Session 1 Talking Face to Face Being All Ears Session 1

2. Section I Section II Unit 3 Communication by Phone Session 1 Section I Lead in Follow the Samples Act out Put in Use

3. Section I Section II Unit 3 Communication by Phone Session 1 Questions for understanding the telephone message Message reading and translation Lead in The telephone message

4. Section I Section II Unit 3 Communication by Phone Session 1 Questions for understanding the telephone message 1. Who is calling? 2. When does he make the phone call? 3. What message does he leave? 4. Who is the person called? 5. What is he expected to do? 6. Who passes the message to the person called? Lead in

5. Section I Section II Unit 3 Communication by Phone Session 1 Important Message FOR Mr. Zhang Lihua DATE 12-05-2007 FROM Mr. George Richter OF ABC COMPANY ( ) A.M TIME 10:15 ( ) P.M. PHONE 368-1130 AREA CODE NUMBER EXTENSION ( ) TELEPHONED ( ) CAME TO SEE YOU ( ) WANTS TO SEE YOU ( ) PLEASE CALL ( ) WILL CALL AGAIN ( ) RETURNED YOUR CALL MESSAGE Your order will be ready, Thursday SIGNED Wei Gao √ √ Reference Read the message again and then translate the message orally Lead in √

6. Section I Section II Unit 3 Communication by Phone Session 1 来电话 ( ) 来拜访您 ( ) 想见您 ( ) Read the message again and then translate the message orally 重要留言笺 交 : 张力华先生 日期 : 2007 年 5 月 12 日 留言人 : 乔治. 瑞池特 单位 :ABC 公司 上午 时间 : 下午 ( )10:15 电话 : 区号 电话号码 : 368-1130 分机号 请回电话 ( ) 将再打电话 ( ) 已回电话 ( ) 留言内容 : 您的订单周四交货 记录人签字 : 高伟 √ √ √ 来电话 ( ) 来拜访您 ( ) 想见您 ( ) Lead in

7. Section I Section II Unit 3 Communication by Phone Session 1 Follow the Samples Warm-up Questions Useful Words and Sentences Sample 1 Sample 2

8. Section I Section II Unit 3 Communication by Phone Session 1 1. Do you know how to make a phone call? A. Hello, can/may/could I speak to (Mrs. Ramos)? B. Hello, I’d like to speak to (Ms. Kim). C. Hello, this is (Tony Silver). May I speak to (Mr. Zhang Lihua)? D. I would like to talk to (Jack Simpson). E. Good morning/afternoon. (Jack Simpson) speaking. F. I’d like to talk to (Jack Simpson). G. Can you put me through to (23-5531)? Follow the Samples Warm-up Questions

9. Section I Section II Unit 3 Communication by Phone Session 1 2. Do you know how to answer a phone call? A. Hello, (ABC Company). May I help you? B. Hello, who’s calling, please? C. Hello, this is (Tony Silver). Who’s speaking? D. May I ask who is speaking? E. May I have your name? F. I’m afraid he isn’t in at the moment. G. Hold the line, and I’ll see if he/she is in. H. Sorry, he is at a meeting now. I. I’m sorry, it’s a wrong number. J. Sorry, you must have dialed the wrong number. Warm-up Questions Follow the Samples

10. Section I Section II Unit 3 Communication by Phone Session 1 3. Do you know how to take/leave a message? A. Any message, sir? B. Could I take a message for you? C. Do you want to leave a message? D. Is there any message I can give her? E. Do you want to leave a word for him to call you? 4. Do you know how to pass the message to the person called? A. Would you mind telling him that … B. Please tell her that… 5. Do you know how to extend a phone call? A. Could I have extension (443)? Warm-up Questions Follow the Samples