1. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Human Resource Management in Organizations

2. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Human Resource (HR) Management  Human resource management: Designing formal systems in an organization to manage human talent for accomplishing organizational goals

3. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-1: Types of Organizational Assets

4. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-2: Areas in Which Employees Can Be Core Competencies

5. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Productivity

6. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-3: HR Approaches to Improving Productivity

7. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Customer Service and Quality Linked to HR  Affects organizational effectiveness

8. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Organizational Culture  Organizational culture: Shared values and beliefs that give members of an organization meaning and provide them with rules for behavior  Evolves over a period of time  Is constant and enduring  Constitutes organizational social environment  Affects service and quality, organizational productivity, and financial results

9. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. HR Management Functions  Influenced by forces of external environment:  Global  Environmental  Cultural/Geographic  Political  Social  Legal  Economic  Technological

10. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-4: HR Management Functions

11. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-5: Mix of Roles for HR Departments

12. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. HR Management Challenges

13. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-7: Hourly Compensation for Manufacturing Workers (2012) Source: U.S. Bureau of Labor Statistics, www.bls.gov.

14. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-8: HR and Organizational Ethics

15. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ethics Culture and Practices  Programs that emphasize ethical behavior:  Written code of ethics  Ethical behavior training  Advice on ethical situations  Confidential reporting systems  Ethics includes corporate social responsibility and sustainable practices

16. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Role of HR in Organizational Ethics

17. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-9: Examples of HR-Related Ethical Misconduct

18. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. HR Management Competencies

19. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 1-10: SHRM HR Compe- tency Model * Applicable only to examinees testing within the United States Source: www.shrm.org

20. © 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. HR Management as a Career Field A person who has responsibility for performing a variety of HR activities A person who has in-depth knowledge and expertise in a specific area of HR