1. Achieving Success
Through People

2. Introducing Dale Carnegie® Training
Nearly 100 years of experience – since 1912
Operating in 70 Countries
Over 7 million people have taken our programs
Product Development is ISO 9001 Certified
Our objective is to improve organizational performance
All our trainers are licensed by Carnegie University®
We have a 98% customer satisfaction rating
Introducing
Dale Carnegie®
Training

3. Our Agenda Today
What changes have you experienced in your organization?
What challenges do you face today and tomorrow?
What qualities and skills are important for success?
An overview of the Dale Carnegie® Human Relations Principles
Make commitments

4. Introductions
Name
Job Role
Years of
business
experience

5. Changes
What are some of the changes you have experienced in your organization over the last year or two?

6. Challenges
What challenges do those changes bring for you today and in the future?

7. Qualities for Success
What qualities, skills and abilities are necessary to succeed in today’s business environment?

8. The Triangle of Success
Attitude
Skills
85%
15%
Knowledge

9. Changing attitudes and behaviors to improve performance
What we
want to get
Who We Are
What we do

10. Strengthen Relationships Personal Responsibility
The Cycle of Improved Performance
Strengthen Relationships
New Skills
Change Habits
We Need to
We Want to
We Can
We Will 1 2
Changed
Behaviors
Attitude &
Acceptance
Personal Responsibility
Coaching
Accountability
A Feeling of Success
Practice &
Application
Techniques
Methods
Principles
What to do
Know How 4 3
Knowing what to do
is not enough
(Knowledge trap)

11. Build Relationships Don’t criticize, condemn or complain
Give honest, sincere appreciation
Arouse in the other person an eager want
Become genuinely interested in others
Smile
Remember and use people’s names
Be a good listener
Talk in terms of the other person’s interests
Make people feel important & do it sincerely

12. Make a commitment
Which of the 9 principles do you need to apply in order to be more effective at building relationships in your organization?

13. Achieving Success
Through People