1. NAPEBT Employer Clinic
Presented By Katie Wittekind CWWPM
NAPEBT Wellness Program Manager
70 responses (226 ytd)

2. NAPEBT: Northern Arizona Public Employees Benefit Trust
FUSD = 1,223
Coconino County = 957
City of Flagstaff = 776
Coconino Community College = 131
NAIPTA = 77
Coconino County Accommodation School District = 20
Roughly 3,200 covered employee lives, 5,100 total lives including spouses/dependents 2

3. Mindful Moment

4. Vera Clinic Services
Primary Care
Preventive Care
Acute Care
Occupational Health
Episodic sick care
Chronic disease management
Coordination of specialty care
Provider-dispensed medications & refills
Onsite labs
Annual Whole Health Visit
Health coaching
Biometric screens
Health risk assessments
Fitness, nutrition
Immunizations
Routine injections
Employee wellness
Basic wounds
Suturing, laceration
Sprains, strains
Infections
Asthma
Colds/URI
Urinary symptoms
Acute pediatrics (over age 3)
Employment screening/pre-employment physicals
DOT testing
NFPA Physicals
CDL Exams
Drug screening
Physical Therapy
Pulmonary Function Testing
Limited Orthopedic Treatment
On-site services: lunch & learns, biometric screenings, coaching, topics/talks
Worker’s comp
First Treatment
Pre-Employment Physicals
DOT Physicals
NFPA Physicals
CDL Exams
Drug Testing
AudioMetric Testing
Physical Therapy
Return to Work
Pulmonary Function Testing
Limited Orthopedic Treatment 4

5. Clinic Opened

6. Clinic Staffing 1.8 FTE Physician
2 FTE Advanced Registered Nurse Practitioner
2 FTE Health Coach
4 FTE Medical Assistant / Registered Nurses
1 FTE Customer Service/Reception
1 FTE Clinic Manager
1 FTE Physical Therapist (through partnership with Briotix)

7. Clinic Layout 3,800 sq. ft. Clinic includes: 4 Exam Rooms
1 Office for Provider/MA
2 Coaching Rooms
2 Intake Rooms
2 Patient Bathrooms
2 Physical Therapy Rooms
Walk Through Lab
Breakroom

8. Clinic Hours Monday: 6:00am – 5:00pm Tuesday: 9:00am – 7:00pm
Wednesday: 9:00am – 7:00pm
Thursday: 9:00am – 7:00pm
Friday: 7:00am – 4:00pm
Saturday: 8:00am – 1:00pm
Clinic is open and accessible 55 hours a week

9. “Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.” World Health Organization June 1946

10. Engagement is everything
100% Engagement for the Annual Whole Health Visit
Biometric Screen
Health Risk Assessment
Provider Visit
Health Coaching
Achieving the triple aim – best care, most people, least cost
Integrated care delivery, patient-centered
Increase preventive care, reduce gaps in care and early diagnosis
Avoid unnecessary, inappropriate treatment costs
Our goal is 100% engagement. 10

11. Communications Grand Opening – ribbon cutting 12/3
Department Presentations
Info Packet Mailed Home
Open Houses s
Flyers
Grand Opening – ribbon cutting 12/3 11

13. Implementation Welcome packet Hiring Committee
Clinic Operations Committee
Whole Health Council
Welcome packet 13

14. Wellness Integration 14

15. h

16. How The Clinic Saves $ How The Employer Saves
Control Cost of Each Visit
Generic Prescriptions
Improve Employee Health

17. How The Clinic Saves $ How The Employee Saves No Deductible
No Co-Insurance
Free Rx
Better Controlled Conditions

18. Costs for Clinic Visit for Patients on High Deductible Health Plan
Preventative Care: $0
Acute Care (First Time): $75
Acute Care (Short Visit): $10*
Acute Care (Established Patient): $50*
Basic General Prescriptions: $0
Basic Labs: $0
*Employees enrolled in NAPEBT’s high deductible health plan will not pay any clinic visit fees when their deductible has been met.

19. Medical costs ROI comes from primary, specialist, out pt, ER, hospitalizations

21. Clinic Utilization

22. Enrolled Member Engagement
Unique Encounters

23. Appointments by Type
Appointments by type are not unique. Ex. If someone had more than one coaching appointment, they are all listed separately as an appointment.

24. Patient Satisfaction
Nov 16 – Jan 16, first 6

25. Appointment Average score = 4.75
Rating
Ease of making appointments by phone
4.6
Appointment available within a reasonable amount of time
4.9
The efficiency of the check-in process
4.8
Waiting time in the reception area
4.7
57 total responses to survey – sent after each appointment to patients with an address
Highest first month response of any new clinic

26. Facility Average Score = 4.8
Rating
Hours of operation convenient for you
4.8
Overall comfort
4.9
Adequate parking
Signage and directions easy to follow

27. Communication Average Score = 4.95
Rating
Getting advice or help when needed during office hours
4.9
Explanation of your procedure (if applicable)
Your test results reported in a reasonable amount of time 5
Your ability to obtain prescription refills by phone

28. Our Staff Average Score = 4.7
Rating
The courtesy of the person who took your call
4.7
The friendliness and courtesy of our staff

29. Provider Average Score = 4.8
Rating
Listened carefully to me
4.8
Answered my questions
Attended to my concerns
4.9
Instructions regarding medication and/or follow-up
Provided advice or coaching on ways to stay healthy
4.7

30. I would recommend Vera to a co-worker
Rating
Yes 53 No 2

31. Satisfaction Average Score = 4.8
Rating
The Vera Clinic
4.8
The quality of medical care you received from your provider
Your patient experience with your provider

32. Thank You Katie Wittekind CWWPM
Certified Worksite Wellness Program Manager
Northern Arizona Public Employee Benefit Trust