1. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS LESSON15-1 GOALS  Diagram the basic model for all production processes.  Summarize methods of operations management.  Describe the different production methods used in various countries. GLOBAL PRODUCTION METHODS

2. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 2 The Production Process Goods and Services TransformationResources Natural Human Capital Machines Process Facility

3. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 3 Methods of Operations Management Forecasting Scheduling Inventory control Just-in-time (JIT)

4. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 4 Production Methods Around the World Manual production systems Automated production systems Computerized production systems Computer-assisted manufacturing (CAM) Computer-integrated manufacturing (CIM) Computer-aided design (CAD) Robotics Automated warehouses

5. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS LESSON15-2 GOALS  Identify two ways production output is measured.  Differentiate between producing products and creating services.  Describe how technology influences office activities. EXPANDING PRODUCTIVE ACTIVITIES

6. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 6 Measuring Production Output Productivity Quality control Total quality control (TQC) Working in teams Quality circle Cross-functional team

7. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 7 Creating and Delivering Services Services are intangible Fast-growing service areas Tailored logistics

8. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 8 Information and Office Production Improved productivity Integrated systems Wireless networks