1. NLM Web site redesign http://www.nlm.nih.gov

2. Out with the old http://www.nlm.nih.gov

3. In with the new http://www.nlm.nih.gov

4. Redesign based on user feedback Online customer surveys (July 2002) Extensive usability testing (October 2003) Resulted in reorganization and rethinking of entire site (May 2004) http://www.nlm.nih.gov

5. Survey of users in 2002 Users were "satisfied" and "likely to return" but reported lower ratings on the ability to find information. http://www.nlm.nih.gov

6. Asked users what works and how to organize it all Tested site with general public, health care providers, researchers, public health professionals, and librarians/ information professionals. Besides how to organize the site, users made it clear they prefer not to read a lot of text and want short clear links. http://www.nlm.nih.gov

7. New organization http://www.nlm.nih.gov

8. Old health information page http://www.nlm.nih.gov

9. New health information more focused to public http://www.nlm.nih.gov

10. Old site index http://www.nlm.nih.gov

11. New and improved site map http://www.nlm.nih.gov

12. New features http://www.nlm.nih.gov

13. Up-to-date news http://www.nlm.nih.gov

14. Search, contact, site map and FAQs links on every page http://www.nlm.nih.gov

15. Printer-friendly versions http://www.nlm.nih.gov

16. Lots of cross links and bread crumbs for better navigation http://www.nlm.nih.gov

17. List of many NLM products for resource-seeking librarians http://www.nlm.nih.gov

18. Especially for pages http://www.nlm.nih.gov

19. Has what librarians, researchers, health care professionals, the public and publishers need http://www.nlm.nih.gov

20. Feedback desired NLM needs your feedback Call (888) 346-3656 or (301) 594-5983 (local and international calls) or Email custserv@nlm.nih.govcustserv@nlm.nih.gov Be part of the ever-improving NLM Web site http://www.nlm.nih.gov