1. Peter van Deursen Brussels, October 2010 Quality assessment

2. Purpose Quality assessment How well are you performing? Individual Euroguidance Centers National/overall tasks Tool for all Euroguidance centers

3. This workshop CAF explanation CAF score Network score Wrap up / evaluation

4. CAF Quality management EFQM / INK, … Common Assessment Framework Public sector organisations Across Europe

5. Goals? Introduction principles quality management; Facilitate self-assessment, diagnosis and improvement actions; Bridge across various models in quality management; Facilitate bench learning between public- sector organisations.

7. Enablers 1.Leadership 2.Strategy and planning 3.People (HRD) 4.Partnerships and resources 5.Processes

8. Results 6.Citizen / customer 7.People results (employees) 8.Society results 9.Key performance results

9. PhaseEnablers PanelScoreLevel We are not active in this field. We have no information or very anecdotal 0-100 Plan We have a plan to do this 11-301 Do We are implementing / doing this 31-502 Check We check / review if we do the right things in the right way 51-703 Act On the basis of checking / reviews we adjust if necessary 71-904 PDCAEverything we do, we plan, implement, check and adjust regularly and we learn from others. We are in a continuous improvement cycle on this issue 91-1005