2. Who & Where 360 Degree Solutions is a start-up company founded by Mr. E. Krishna Kumar, a young computer expert The company has its head office in Vadavalli in Coimbatore,which is fast emerging as an IT hub The company began its operations in October 2014

3. Objectives Establish long-term contracts with our customers Strive to provide minimum 95% customer satisfaction rate to form long-term relationships with our clients

4. Aspirations 360 Degree Solutions is planning to work as a first level help desk for small and big IT companies We also plan to work in the medical services industry since they have a high need to maintain contact with their patients at all times

5. We Promise It is the mission of 360 Degree Solutions to provide clients with top quality call centre services 24 hours-a-day To work towards enabling clients to effectively communicate with their end-customers. To offer services including inbound and outbound calls. To provide services backed by a dedicated and well-trained team of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner. Whatever a client's customer relations goals are, 360 Degree Solutions has the people with the expertise to professionally service those needs.

6. Success Mantra 360 Degree Solutions believes in long-term survivability and profitability. For the same we work on following principles: Create long-term contracts that demand constant monitoring or on-call services Keep close contact with clients & establish a well- functioning long-term relationship with them to generate repeat business and obtain a top notch reputation Establish a comprehensive service experience for our clients that include consultation, progress reports & post- programme feedback

7. One Ongoing Activity We are helping a US-based publishing company to get more subscribers for their magazine. Brief Process description: Pre-recorded voice (have 100+ pre-recorded prompt options which includes self-introduction, reason for the call and all the detail about the EDUCATION) Agents click on the prompt so a recorded voice speaks in customers’ spoken accent (If required) If the customer is ready to STUDY, we first collect the information then we transfer the call to the US agent Call will then be disconnected automatically and get connected to a new customer The call goes to US customers randomly

8. Currently, we are engaged in a non-voice process for a US company in passing information to public on higher education We are also engaged in a voice process for a UK- based insurance company to help accident victims claim compensation and justice. We are also engaged in a non-voice process for a US publishing company to get more subscribers for their magazine.

9. Contact Address: 11/23, KALIDAS NAGAR, VALALAR STREET, VADAVALLI, COIMBATORE 641-041 Tel No. +91-422-2427166/ 67 Mob No. +91-9629919333