1. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus ReliaTel ® Administrator Training AccessPlus Release 4.6.0 1 Training - Version 1.0

2. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus AccessPlus – Stages of Implementation 2 Start Open the AccessPlus feature in Administration > General Admin View the services included in the deployment/upgrade or add your own service(s) View/Add ServicesConfigure the Class Configure the EntityConfirm Service Enabled Add AccessPlus services to classes Configure AccessPlus services for individual entities Confirm AccessPlus service(s) are enabled for entity

3. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Start Configuring the Class and Entity is required to enable the AccessPlus feature Opening AccessPlus Administration > General Administration > AccessPlus 3

4. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus View/Add Services Default Services These services are included in all deployments/upgrades RDP, SSH, Telnet, and VNC (TUNNEL_TEST disabled) 4 Column HeaderDescription NameService name. If you add a service, this is where the name appears. DescriptionDescription of the service (optional). Remote PortsThe port ReliaTel will use to access the entity. Session Timeout (sec.)If ReliaTel can’t establish a connection within this time frame the AccessPlus session is automatically terminated. User NameAdd a user name to be used by all operators/administrators when opening an AccessPlus session to the entity. Executable PathIf the path to the service is the same from all clients, enter that path here. The service will automatically open from the client.

5. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Adding an AccessPlus Service Use this option to add an AccessPlus service used by your organization Complete entries in the required fields Enter additional elements such as the User Name, Password, and Executable Path if required by your organization 5

6. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Editing an AccessPlus Service Default and new services can be edited Select the service and click Edit to make your changes Click Apply when done. 6

7. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Configure the Class Assign one or more services to a class Required to utilize the AccessPlus feature 7

8. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Which Classes Have AccessPlus Set Up? Select the class > click References Reference tab enabled after a service is assigned to one or more classes 8

9. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Configure the Entity Configuring each entity is also required AccessPlus is disabled at the entity level – default setting 9

10. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Configuring the Entity Modify the AccessPlus fields where necessary Service Enabled check box must be selected to enable AccessPlus for this entity 10 FieldDescription Service EnabledDefault setting is disabled; to use AccessPlus, each entity has to be enabled individually. An entity cannot be enabled independent of the class. AccessPlus must first be enabled at the Class level. Remote PortReliaTel uses this port to connect to the entity and open an AccessPlus session. Local PortA blank field allows ReliaTel to configure the client port for an AccessPlus session dynamically. You also have the option to ‘hardcode’ a client port to open an AccessPlus session. Session Timeout (sec)Default setting – 600 seconds. You can override the timeout period if you want to. User NameAdding a user name is optional unless the entity requires it or it is mandated by your organization. If a user name appears here, it is likely to have been added at the Class level. A Class user name can be overridden at this level if a different user name is required to access the entity. PasswordAdding a password is also optional, dependent on whether the entity or your organization requires a password. If a password appears here, it is likely to have been added at the Class level. A Class password can be overridden at this level if a different password is required to access the entity. Executable PathEnter an executable path from the client to the AccessPlus service if it’s the same path for all clients. Also optional.

11. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Which Entities Have AccessPlus Set Up? Identify the entities enabled for AccessPlus 11 AccessPlus Services column added Select a class Entities in the class that are AccessPlus enabled

12. © Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Administrator Training – Release 4.6.0 AccessPlus Confirm AccessPlus Enabled for Entity 12 Select the entity in the Navigation Tree > AccessPlus > services displayed Highlighted service confirms the service is enabled for the entity Displayed service without highlighting means: Configured at the Class level Not enabled at the Entity level