1. Implementing and managing cha nge Candidates should be able to: Describe techniques to implement and manage change successfully (including project champions and project groups) Assess the factors that promote change (clear objectives, resources and training)

2. Cha nge Change is the way firms continuously adapt their strategies and structures in response to internal pressures and external forces. Remember that change will happen regardless of what firms want! Firms need to be prepared and be adaptable.

3. Cha nge management and type of change What is change management? Change can be evolutionary or dramatic. What does this mean?

4. Business process re-engineering What is business process re-engineering?

5. The cha nge process The change process needs to: consider current situation and reason for change create new vision and o_____________ ensure r_______________ are in place give warning of change and involve staff communicate and focus on benefits t_______ where appropriate and consider individuals

6. Project champion and project group What is a project champion and what is a project group?

7. Promoting cha nge - process How should change be promoted?

8. Resistance to cha nge Why do staff and managers resist change?

9. Examples of cha nge Which companies changed successfully and which companies didn’t?