1. Health Literacy in Action: Design, Development, and Measurement Cindy Brach Center for Delivery, Organization, and Markets September 15, 2009

2. Definition of Health Literacy “The degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions.” Healthy People 2010, Institute of Medicine (2004)

3. Health Literacy Equation Skills/Abilities x Demand/Complexity = Health Literacy X =

4. Removed.

5. Presenters Beverly A. Weidmer, MA - CAHPS® Health Literacy Item Set Beverly A. Weidmer, MA - CAHPS® Health Literacy Item Set Darren DeWalt, MD, MPH – AHRQ Health Literacy Universal Precautions Toolkit Darren DeWalt, MD, MPH – AHRQ Health Literacy Universal Precautions Toolkit Michael Wolf, PhD, MPH – Uniform Medication Schedule Michael Wolf, PhD, MPH – Uniform Medication Schedule