1. M. Tiirakari 1 9 September 2009

2. CERN Hostel Service 2 As requested by ACCU and the Management -Implementation of the WWW booking -New deals with hotels close to CERN, available on the new website of Hostel service -Corporate rates for nearby hotel available on the new website of Hostel service 9 September 2009 M. Tiirakari Dec. 2009 DONE

3. CERN Hostel WWW booking 3 Successful implementation of the new hostel software FIDELIO: 6 July 2009. In production for WWW booking: December 2009. It will enable users to: make individual booking [CERN login necessary] Cancel their booking, up to 48h before arrival (modification only via the reception desk) Guarantee their reservation with a credit card (currently NO Penalty for cancellation) 9 September 2009 M. Tiirakari

4. CERN Hostel Service 4 The new website for CERN Hostel service The new website for CERN Hostel service will be in production mid-September 2009, showing: AvailabilitiesAvailabilities (up to 3 months, to be finalized) Corporate rates for hotels in the areas Private rental sector Booking rules A satisfaction survey 9 September 2009 M. Tiirakari

5. CERN Hostel : On-going actions and projects 9 September 2009 M. Tiirakari 5 Renovation of Building 38-39 launched, priority given to the sanitary installations and kitchens: end of work beginning 2010. A virtual store to provide CERN Hostel users with fresh food, in collaboration with NOVAE restaurant: Implementation foreseen Dec. 2009 What about a campus for Students?  find a building  renovation

6. Occupancy rate 2008 in % 9 September 2009 M. Tiirakari 6

7. Occupancy rate 2009 in % 9 September 2009 M. Tiirakari 7 Still room for improvements

8. 8 9 September 2009M. Tiirakari No show: From 06 July to 07 September on average: 1 no-show per day

9. 9 September 2009 M. Tiirakari 9

10. 9 September 2009 M. Tiirakari 10 THANK YOU FOR YOUR ATTENTION