1. Management Lecture 1

2. Group task Describe the resources that a hotel has Which of them are the most important for the organization? What is the role of the hotel manager when dealing with different resources?

3. Management definition Set of activities, including planning, decision making, organizing, leading and controlling, directed at an organization’s human, financial, physical and information resources with the aim of achieving the organizational goals in an efficient and effective manner Process planning, organizing, motivating of and controlling in order to achieve the organizational goals.

4. Planning as a stage in management Planning means determining the goals of an organization Goals are result to be achieved. There are: - Short term goals; - Middle term goals; - Long term goals;

5. Group task Give example of goals of 3 star hotel in Golden sands.

6. Organizing Grouping resources and activities in a logical manner. Once the plan is developed, the next step is organizing people. It includes defining responsibilities and duties, liabilities and relations between different positions in the organization. Organizing is performed by using the organizational structure as a means of organizing labour activities.

7. Leading as a stage in management Set of procedures used to get the members of the organization to work together for the interests of the organization Directing of people in order to achieve the organizational goals Authority and influence over the behahior of others in the process of work.

8. Controlling Comparing the achieved results with the planned goals There are different kinds of control in any organization: - Proactive control - Current - Further

9. Levels of management Strategic level of management. At this level work top managers. They make strategic decisions in establishing goals, strategy and operating policy. Tactical level of management. Middle managers operate on this level. They are responsible for implementing the policies, plans, developed by top managers and supervising and coordinating the activities of lower level managers. Operational level of management. First line managers operate on this level. They supervise and coordinate the activities of operating employees.

10. Group task Give examples of top managers, middle managers and first line managers in hotel and production company.

11. Managerial roles by Mintzberg Interpersonal roles which include: - figurehead; - Leader; - Liaison. Informational roles which are the following: - monitor; - Disseminator; - Spokesperson.

12. Managerial roles by Mintzberg Decisional roles include: - Entrepreneur; - Disturbance handler; - Resource allocator; - Negotiator.