1. What are patients telling us? Vicky Crichton, Cancer Research UK Representative of the Scottish Cancer Coalition

2. How do we know?  'The BIG Cancer Conversation'  ‘Have Your Say’ event  Scotland Against Cancer  Scottish Cancer Coalition  Better Together

3. What do we mean by quality?  What is a patient-centred approach?  Why is it important?  How do we measure it?

4. Patient-centred care  Individual  Customer satisfaction  Full impact of cancer  Personalised care plan

5. Patient as partner  An equal partner  Choose level of involvement  Informed choice  Support

6. Joined-up, co-ordinated care  Integrated service providers  Navigation  Co-ordinators  Transitions  Referral and signposting

7. Information and support  Appropriate  Delivery – who, what, when, where, how  Communication skills  Referral and signposting  Family, friends, carers, community

8. What are we not assessing?  Time to referral  Late effects  Non-clinical aspects  Real life impact

9. Patient involvement  Room for improvement  Design and delivery  Better Together  Acting on input  Small changes, big improvements  User testing

10. Quality information  Altruism  Catharsis  Reassurance  Pride

11. Scottish Cancer Coalition