1. EGEE-II INFSO-RI-031688 Enabling Grids for E-sciencE www.eu-egee.org EGEE and gLite are registered trademarks LHCOPN Operations WS: Introduction & Objectives Mathieu Goutelle (EGEE-II SA2 – CNRS), on behalf of the Operations WG LHCOPN Operations Workshop – CERN, 2007-11-05

2. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 LHCOPN Operations Workshop – CERN, 2007-11-05 2 What was agreed at the last meeting Agreed on the need to centralise some information: –Incidents –Maintenance/changes –Performance measurements –Coordinated testing plans Focus on the three first points; Need to have a clear understanding of the processes in place at the sites.

3. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 LHCOPN Operations Workshop – CERN, 2007-11-05 3 Objectives of the meeting Get an idea of how Operations are handled at the sites: –CERN example as a starting point; See where there are potential issues: –Missing information, –Missing steps, –Conflicting or duplicated workflows and/or information flows, –Lack of monitoring/logging; Start defining a few requirements on: –The trouble Ticketing System (GGUS?), –The monitoring framework, –Others? Discuss the metrics we would like to report; Start sketching a possible solution;

4. Enabling Grids for E-sciencE EGEE-II INFSO-RI-031688 LHCOPN Operations Workshop – CERN, 2007-11-05 4 A few questions Incidents handling: –Description of your usual incident procedures:... –Are you using an internal TTS? –Are you interacting directly with LHCOPN users (data managers aka Grid-OMs)? Maintenance: –Description of your usual maintenance procedures:... –What is your usual advanced notice delay? –Who are the current recipients of the maintenance notice? Periodic reporting: –What kind of quality metrics are gathered? –Have you any periodic reporting in place? –If yes, at which period and what are the indicators included in the report?