1. How to Write Training Plans Child Support Directors Association 2010 Annual Child Support Training Conference & Expo October 5, 2010

2. Workshop Purpose To describe some of the essential elements of a Training Plan.

3. A Good Reason AS.5.1 Develop Comprehensive Training Plan Standard “The local child support agency has a comprehensive training plan to timely provide staff with the critical skills necessary to perform their work.” - State of California DCSS QAPI Manual

4. Purpose of a Training Program To develop knowledge and skills so individuals can perform their roles efficiently and effectively.

5. Purpose of a Training Plan To support a professional, comprehensive, and uniform Training Program.

6. Critical Functional Element Training Needs Analysis Local Business Processes Program-related Training County-related Training Software SoftSkill Other The State DCSS and LCSAs are required to continuously develop and maintain a comprehensive Training Plan based on a thorough assessment of critical job skills and by identifying specific needs of its Child Support Professionals to ensure that the overall child support program vision and performance goals are achieved.

7. Training Needs Analysis Training Plan Review & Update Training Deliverables

8. Developing a Training Plan Complete Training Needs Analysis (TNA) –Identify Training / Learning Needs –Identify Topics or Subjects –Identify Knowledge and Skills Required Provide Direction –Focus on Training Goals –Specify Learning Objectives Ensure communication and accountability Review all training activities

9. What’s Missing? “WHY” Training is Important!

10. Brainstorm

11. Training Plan Focus New Training Goals Create a list of training goals in the newly created Training Plan. Newly recognized training goals may be added to an existing Training Plan. Continuing Training Goals Regularly review the list of existing training goals that appear in a Training Plan. Any updates or changes made should be appropriately noted. Completed Training Goals Completed training goals should be evaluated and reported. Training Plans should be simple in format and easy to understand.

12. Specific Measurable Attainable Realistic Time Bound Training Plan Objectives

13. Review and update on a regular basis Create a maintenance schedule Monitor Progress Review & Update Training Plan “Look what I found in the dumpster! A perfectly good Training Plan!”

14. Training Plan Considerations Use the K.I.S.S. Principle Consider the Training Record Make Sure that the Training Plan is “On Target” The Training Plan must address the right needs, and it must be delivered in the right format, to the right audience, at the right time!

15. Examples of Training Plans

16. Thank You! Child Support Directors Association 2010 Annual Child Support Training Conference & Expo October 5, 2010